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Open nowPosted 6 hours ago

L1 - IT Infrastructures Support

Inetum1,698 open roles

Where
Lisbon, Portugal
Work mode
Hybrid
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Your applicationOpen nowL1 - IT Infrastructures SupportInetum · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Inetum's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Inetum postings stay open a median of 25 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 6 hours ago

Inetum median: 25 days open

The posting

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Job Description

  • Active monitoring of our customers’ IT infrastructures (servers, network devices, applications);
  • Reaction on all alerts as defined within the process binders;
  • Analysis of support requests sent by our customers by phone, email or web submit into our Incident management application;
  • Timely logging of every support request in the ticketing systems;
  • Accurate ticket documentation of the support request and troubleshooting steps taken;
  • Tickets follow-up and escalation in accordance with priority, impact and SLAs;
  • Regular feedback to the affected clients on the status of the support request in accordance with priority;
  • Ownership and responsibility for all tickets assigned on the queue;
  • Execution of proactive health checks according to already defined checklists;
  • Punctual follow-up and accurate recording of the performed checks;
  • Works in close collaboration with the colleagues to ensure that service delivery to the customer is of the highest standard;
  • Works in accordance with Managed Services Operations quality standards, procedures, processes and work instructions;
  • Attendance in trainings and team meetings.

Qualifications

  • Experience in professional communication with clients (phone calls, e-mails);
  • Proactivity and positive attitude;
  • Willingness to work shifts and weekends.
  • IT skills, strong interest and willingness in self-development
  • Strong team spirit and involvement;
  • Punctuality and flexibility;
  • Ability to listen, learn and improve;
  • Advanced English skills.
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One press. We do the rest.

  1. A CV for this posting

    Written against Inetum's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Inetum's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Inetum's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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