Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Head PCM Operations

ING667 open roles

Where
CDR (Amsterdam - Cedar)
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHead PCM OperationsING · CDR (Amsterdam - Cedar)

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ING's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. ING postings stay open a median of 18 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted today

ING median: 18 days open

The posting

Introduction

Shape the next chapter of global Payments and Cash Management Operations at ING. As Head PCM Operations, you will bring Payments and Cash Management and Daily Banking activities into one end-to-end operating model and combine strategic direction with operational excellence, transformation, and scalable delivery.

The team

You will join the COO Wholesale Banking organization, a global operations and transformation organization supporting ING Wholesale Banking worldwide. The organization delivers operational excellence, digital transformation, scalable operations, client onboarding, operational risk management, and facility management capabilities that support ING’s strategic ambitions.

You will lead the Operations PCM department within WB COO Client Delivery Services and be accountable for process development, improvement, and implementation across PCM and Daily Banking activities for 5,000 segmented Wholesale Banking clients. You will combine client and Daily Banking transactions into one end-to-end operating model for the relevant global processes.

The role reports hierarchically to COO Transaction Services and functionally to Transaction Services PCM. You will be a member of the WB COO Client Delivery Services Management Team, lead ten direct reports, and provide functional direction to a global community of approximately 700 colleagues.

Roles and responsibilities

In this role, you will be responsible for:

  • Setting the global operations strategy and direction for Payments and Cash Management and Daily Banking, and embedding it across the end-to-end functional chain.
  • Leading global operational execution at product level and steering Global Process Leads on delivery, workforce management, and capability development.
  • Creating one coherent end-to-end operating model across PCM and Daily Banking, with clear process ownership, service standards, and scalable delivery.
  • Ensuring the full suite of PCM and Daily Banking services remains compliant with regulatory requirements and is supported by effective risk management.
  • Embedding the AI-first strategy across the product suite by partnering with experts and driving the introduction of agents, models, and continuous improvement.
  • Developing direct reports and providing direction to the broader global PCM and Daily Banking community, while fostering an engaged, well-utilized, and future-ready workforce.
  • Aligning senior stakeholders across WB COO Client Delivery Services, Transaction Services, hubs, countries, Risk, FCFP, Delivery and Transformation, as well as regulators and external product experts where relevant.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

  • At least 10 years of experience in senior management roles, with a strong and current understanding of COO responsibilities, Daily Banking, and Payments and Cash Management operations.
  • Deep knowledge of Daily Banking and Payments and Cash Management, combined with a proven ability to shape strategy and translate it into global operational execution.
  • A transformation mindset and the ambition to act as an AI adopter and frontrunner.
  • Strong and energetic leadership, adaptability, and the ability to be both approachable and constructively critical.
  • Excellent communication and stakeholder management skills in a complex global environment.
  • A Master’s degree in Economics or a comparable field.

We value leadership impact and adaptability as much as strict checklist experience. If your background aligns with the core vision of this role, even if you do not meet every requirement, we strongly encourage you to apply. Tell us in your application or cover note what unique perspective and track record you will bring to the team.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions

The benefits of working with us at ING include:

  • 25-28 vacation days depending on contract
  • Pension scheme
  • 13th month salary
  • 8% holiday payment
  • Hybrid working
  • Personal growth and challenging work with endless possibilities
  • An informal working environment with innovative colleagues

About us

Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you

Questions

Please visit our Frequently Asked Questions section to find answers to questions you might have. Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ING's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ING's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ING's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.