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Open nowPosted today

Platform Operations PostSales

Ingram Micro369 open roles

Where
Mexico D.F., Mexico
Work mode
Hybrid
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Your applicationOpen nowPlatform Operations PostSalesIngram Micro · Mexico D.F., Mexico

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Ingram Micro's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Ingram Micro postings stay open a median of 39 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted today

Ingram Micro median: 39 days open

The posting

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Platform Operations PostSales

¿Te apasiona transformar operaciones, optimizar procesos y mejorar la experiencia del cliente? En esta posición tendrás la oportunidad de liderar la ejecución postventa para toda Latinoamérica, asegurando operaciones ágiles, eficientes y escalables a través de plataformas digitales.

¿Qué harás?

Serás responsable de garantizar una operación postventa de excelencia, coordinando procesos clave como seguimiento de órdenes, soporte al cliente, devoluciones, facturación y resolución de incidencias. Trabajarás de manera cercana con equipos de Finanzas, Logística, Servicio al Cliente, Vendors y stakeholders regionales para impulsar la eficiencia operativa, la adopción de plataformas digitales y la satisfacción del cliente.

Responsabilidades principales:

  • Gestionar la visibilidad y seguimiento de órdenes, promoviendo el uso de herramientas de autoservicio y mejorando los niveles de servicio.
  • Coordinar operaciones de soporte postventa, monitoreando SLAs, priorizando casos y asegurando una resolución efectiva.
  • Liderar procesos de devoluciones y reclamaciones (RMA), reduciendo tiempos de respuesta y mejorando la experiencia del cliente.
  • Garantizar la precisión en facturación y la correcta gestión de pagos, colaborando con equipos financieros y de soporte.
  • Analizar indicadores de satisfacción del cliente (CSAT) e identificar oportunidades de mejora continua.
  • Impulsar la estandarización y optimización de procesos postventa en toda LATAM.
  • Colaborar con equipos multifuncionales para asegurar una experiencia consistente y de alto valor para clientes y socios de negocio.

Perfil que buscamos:

  • Licenciatura concluida en Administración, Ingeniería Industrial, Negocios Internacionales, Logística, Cadena de Suministro o carreras afines.
  • Inglés avanzado (indispensable) para interacción con equipos regionales y globales.
  • Experiencia en Operaciones, Customer Success, Customer Support, Order Management o procesos PostSales.
  • Experiencia trabajando con múltiples stakeholders y equipos regionales.
  • Enfoque analítico, orientación a resultados y mejora continua.
  • Capacidad para liderar iniciativas de transformación y optimización de procesos.
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    The review screen in CV Rocket: how each CV was read, round by round.

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