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Open nowFirst seen 4 days ago

Field Service Technician

Innergy Consulting Pte. Ltd309 open roles

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Your applicationOpen nowField Service TechnicianInnergy Consulting Pte. Ltd

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Innergy Consulting Pte. Ltd's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

JOB SUMMARY The Field Service Technician is responsible for investigating customer complaints and resolving product failures. This role involves providing high-level after-sales technical support and on-site services to regional distributors and end-users. The incumbent will also assist in warranty claim processing and provide 24/7 emergency standby support as required.

KEY RESPONSIBILITIES

  • Installation & Commissioning: Execute equipment installation, commissioning, and provide on-site technical training based on specific project scopes.
  • Technical Support: Deliver timely troubleshooting and site services to ensure equipment remains operational and meets performance standards.
  • Product Expertise: Service a wide range of diesel generator sets (from small to large capacity) and support internal departments with service-related training.
  • Documentation: Maintain up-to-date and organized technical manuals, service reports, and training materials.
  • Distributor Training: Provide specialized training to distributors and dealers to enhance their troubleshooting skillsets and ensure consistent regional service quality.
  • Client Relations: Maintain strong relationships with key customers, ensuring all technical issues are followed through to full resolution.
  • Testing & Analysis: Provide technical assistance during factory testing for special projects and perform root cause analysis on equipment failures to recommend permanent solutions.
  • Warranty Management: Address technical aspects of warranty issues directly with customers.
  • General Support: Perform additional service and training duties as assigned by management.

QUALIFICATIONS & REQUIREMENTS

  • Education: Diploma in Mechanical Engineering.
  • Experience: Minimum of 2 years of relevant experience in power systems or heavy machinery.
  • Travel: Ability and willingness to travel extensively across the Asia Pacific and Southeast Asia regions.
  • Soft Skills: Strong problem-solving abilities, task-oriented mindset, and a collaborative team player.
  • Technical Passion: A strong orientation toward customer service and a genuine enthusiasm for power generation technology.
  • Preferred Skills: Prior technical experience with major industrial engine brands is highly advantageous.
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