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Open nowFirst seen 3 days ago

Technical Assistant (Bunker Claims)

Innergy Consulting Pte. Ltd309 open roles

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Your applicationOpen nowTechnical Assistant (Bunker Claims)Innergy Consulting Pte. Ltd

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Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

We are looking for an experienced and detail-oriented Technical Assistant (Claims) for one of our global shipping clients. The role will be involved in the end-to-end coordination of marine fuel disputes, ensuring compliance, accuracy, and structured communication throughout the claim lifecycle. The ideal candidate should have a min 2 years of experience in a bunker trading company or marine fuels environment, with exposure to claims handling, operations support, or vendor documentation.

Responsibilities:

  • Accurately log all incoming claims into the internal claims system and upload supporting documentation in line with company SOP.
  • Draft and issue formal communications to customers and suppliers using company-approved templates.
  • Review and organise all technical and commercial documentation required to support each claim, including BDNs, CoQs, surveys, and laboratory reports.
  • Ensure all verbal and WhatsApp communications are formally recorded and confirmed via email.
  • Monitor the status of active claims, maintaining a clear audit trail and timeline for each case.
  • Categorise and escalate claims appropriately using the companys Claim Involvement Matrix
  • Assist in the preparation and documentation of financial settlements, including processing of credit notes.
  • Contribute to supplier performance evaluations and assist in updating internal records following claim closures.
  • Ensure full compliance with ISO 9001 quality procedures and ISCC EU framework requirements.

Qualifications:

  • Minimum 2 years of experience in a bunker trading company or marine fuels environment, with exposure to claims handling, operations support, or vendor documentation.
  • Strong attention to detail with a clear and methodical approach to document control.
  • Proficient in written communication and confident in drafting structured, professional emails.
  • Familiarity with marine fuel specifications (ISO 8217), MARPOL Annex VI, and commercial terms (e.g., BIMCO, supplier GTCs) is advantageous.
  • Comfortable working in digital environments, including CRM systems, shared drives, and collaborative platforms.

To apply, please send your CV to [email protected].

We regret that only shortlisted candidates will be notified. Thank you for your understanding!

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