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Open nowPosted 31 days ago

IT Support Technician - Onsite - Contract

Insitu Inc23 open roles

Where
Bingen, WA
Work mode
On site
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Your applicationOpen nowIT Support Technician - Onsite - ContractInsitu Inc · Bingen, WA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Insitu Inc's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Insitu Inc postings stay open a median of 30 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 31 days ago

Insitu Inc median: 30 days open

The posting

Insitu, a leader in Uncrewed Aircraft Systems (UAS), is seeking a skilled Level 2 Support Technician for a 12-month onsite contract in Bingen, WA. Join our mission to deliver world-class solutions that support client success in the most challenging environments. Discover a career in aviation and UAS innovation within a culture built on Pioneering, Performing, Caring, and Unity.

As a Level 2 Support Technician, you will provide IT support to end users, troubleshoot technical issues, and implement effective solutions. You will ensure a high standard of customer service, act as a primary point of contact for onsite IT needs and collaborate with senior technical staff as required.

What you’ll do:

  • Respond promptly to IT service requests, providing technical support in line with company guidelines.
  • Troubleshoot hardware, software, and network issues, delivering effective fixes and workarounds.
  • Escalate and coordinate complex technical issues to higher-level support teams or subject matter experts.
  • Document the resolution process for all help desk requests, maintaining accurate records from initial report to final solution.
  • Install, configure, repair, and replace computers, peripherals, and software.
  • Assist users in understanding system operations and resolving common technical concerns.
  • Support meetings by assisting with audiovisual (AV) setup as required.
  • Facilitate basic IT training for new employees, including workstation and account setup.

Education & Experience:

  • Associate degree in a relevant discipline and at least 1 year of professional IT experience.
  • Strong customer service focus and reliable work ethic.
  • Excellent organizational and time management skills, with high attention to detail.
  • Clear verbal and written communication, with strong interpersonal and collaborative abilities.
  • Broad understanding of computers, networks, and software troubleshooting.
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook).
  • Ability and willingness to quickly learn new technology and software.

Preferred Education & Experience:

  • Experience supporting Windows operating systems
  • Experience with hardware thoroughgoing and imaging/deployment tools
  • Knowledge of ticketing systems
  • Experience supporting remote users and VPN technologies

In-Office Requirement Statement: (On-Site) This role requires hands-on work on our products/collaboration with on-site teams, and will need to work on-site full-time in Bingen, WA.

Physical Requirements:

  • Ability to lift 35 lbs.
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