Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Senior Customer Success Manager

Intellum, Inc.4 open roles

Where
Remote, United States
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Customer Success ManagerIntellum, Inc. · Remote, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Intellum, Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Intellum, Inc. postings stay open a median of 27 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 3 days ago

Intellum, Inc. median: 27 days open

The posting

About us

Intellum is the leader in corporate education technology and powers the largest, most successful customer, partner, and employee learning programs in the world. Large brands and fast-moving companies like Google, Meta, Amazon, Walmart, Xero, Atlassian, Mailchimp, Airbnb, Stripe, and TikTok rely on Intellum to engage and educate the audiences they touch.

We have always been a “remote first” company and are proud to have team members located all over the world. We value Curiosity, Creativity, Perseverance, and Kindness and strive to demonstrate these core values every day. Our culture is very important to us. We invest in our people in fun and exciting ways, including personal development budgets and an annual all-company retreat that is focused less on work and more on human connections. We are in growth mode, and our “smart growth” approach ensures that we will continue to scale our company effectively.

The Senior Customer Success is responsible for ensuring high levels of customer satisfaction for Intellum’s key accounts through relationship building, problem solving and mapping product value of Intellum’s native AI features to innovative learning programs. The CSM helps drive enterprise L&D programs in partnership with Intellum customers, in service of driving customer retention and growth. The CSM acts as the primary relationship owner focused on delivering measurable value to clients through regular engagement, data-driven consultation, and helping each customer navigate their experience across Intellum resources and touchpoints.

Intellum CSMs are uniquely differentiated, having deep L&D industry backgrounds and hands-on practitioner experience. This team provides expert advisory perspective to Intellum’s most impactful customers who are at the cutting edge of knowledge management, learning design, and enablement. This team helps drive growth opportunities and account retention while ensuring a repeatable, proactive approach to customer health and program success.

Key Responsibilities:

Customer Health Management

  • Play an advisory role in guiding customers in program health for their L&D programs.
  • Own and lead structured health checks and lead cross-functional teams on customer-facing Executive Business Reviews.
  • Maintain and update customer health metrics in CRM tools, assessing initiative health, product utilization, customer sentiment, and portfolio-level experience.
  • Develop and nurture strong stakeholder relationships with customers engaging with the Intellum platform.
  • Collaborate with Product, Marketing, Support, and Sales to ensure a seamless customer experience.
  • Develop and maintain Account Action Plans to ensure overall stability and risk management.
  • Monitor client insights dashboards to uncover areas for improvement in utilization, adoption, and program success. Identify health risks and elevate those appropriately for added cross-functional and leadership attention.

Strategic Partnership & Growth Enablement

  • Surface potential areas for account expansion. Partner with Sales to align customer initiatives with new Intellum capabilities, products, or services.
  • Position Intellum roadmap and new releases as mechanisms to achieve business outcomes.

Client Advocacy & Education

  • Ensure clients are informed of relevant platform updates and understand how they support program goals. Guide relevant product migration efforts.
  • Serve as the voice of the customer internally, providing product feedback, customer advocacy, and experience management.
  • Act as a trusted advisor by educating customers on strategies for improving adoption, engagement, and content efficacy.
  • Participate in occasional industry events including company webinars and conferences.
  • Relay organizational news and initiatives in a timely manner.

Key Competencies

  • Ability to absorb complexity and communicate it with simplicity, tailoring approach based on audience.
  • Ability to identify and solve problems effectively, both independently and in collaboration with others.
  • High attuned to effective relationship building with customers and cross-functional teams.
  • Comfort with navigating data sources and discerning meaning from numbers.
  • High level of self organization and ownership. Ability to manage high workflow volume and pace.

You will be measured on:

  • Customer retention / GRR for owned accounts
  • Health check and EBR completion for owned accounts
  • Ability to develop strong relationships with client side stakeholders and represent their interests effectively within Intellum
  • Accuracy and completeness of required customer health documentation

Required Experience

  • 5-10+ years of work experience in L&D, Enablement, Account Management, Management Consulting, or Customer Success
  • Deep exposure to L&D with a point of view on enterprise learning programs.
  • Experience with SaaS, LMS, CMS, and/or software development management (LMS preferred)
  • Demonstrable success in building stakeholder relationships

Preferred Qualifications

  • Familiarity with CRM, Project Management, and Software development tools (Salesforce, Atlassian products, Asana, Zendesk)
  • Proficient in Google Suite and Mac OS

Education

  • Bachelor’s degree in a related field or equivalent experience

BENEFITS

  • Medical - 100% of employee premiums for selected individual plans
  • Dental - 100% of employee premiums covered
  • Vision - 100% of employee premiums covered
  • LinkedIn Learning
  • 401(k) plus matching (US Based Only)
  • Flexible PTO
  • Calm subscription
  • Annual Company Retreat

Intellum is an equal-opportunity employer. We're committed to building an inclusive team that celebrates diversity in people, perspectives, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We encourage you to apply for an open position and if you have questions about whether or not your job experience and skill set meet the requirements for a specific role, reach out to us directly at [email protected].

If you are an individual applying from CA, NY, CO, CT, MD, NV, or RI, please reach out to [email protected] to inquire about specific pay ranges.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Intellum, Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Intellum, Inc.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Intellum, Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.