The posting
Key performance areas (summary of functional outputs)
- Provide secretarial and administration support to the manager and section
- Provide a one-stop customer/client service
- Provide a general office administrative function
- Process data from the information system
- Key customers
- Managers
- Departmental Staff
- Customers
- Functional Outputs/Activities
- Provide secretarial and administrative support service section by,
- Optimising different applications to procedure documents complexity to conform to recognized standards and formats as instruction manual to the manager and of varying degrees of laid down in company's
- Screening and keeping a record of the manager's appointments
- Organizing and arranging functions, meetings, and conferences as required
- Taking minutes at meetings
- Controlling the flow of work in the absence of the managers by directing requests to the appropriate departments and providing the manager with feedback
- Acting as hostess when receiving visitors and customers
- Arranging for refreshment
- Preparing presentation material and providing background material on request
- Acting in other related positions where required
- Provide a one-stop customer/client service by:
- Screening telephone calls for the manager
- Responding to telephone calls that require general routine answers
- Handling customers /clients' complaints and ensuring that the complaints are handled through proper channels for speedy resolution
- Provide a general office administrative function by:
- Administering a complete filling and retrieval system
- Completing T&S claims forms and arranging for payment thereof
- Completing local purchase orders and arranging for payments
- Keeping stock, administering, and replenishing the stationery requirements for the office
- Process data from the information system by:
- Creating appropriate reports
- Highlighting relevant activities and deviations
- Capturing and verifying data into information systems
- Uploading and downloading of information
- Competencies required (Includes internal training)
- Behavioural (Integrity, Honesty, Trustworthiness)
- Knowledge (Knowledge of company's policies and procedures)
- Skills (Computer skills, Sound interpersonal skills, administrative skills)
- Leadership (Team player, motivating teams, Coaching, Mentoring, Developing
Minimum qualification requirements
- NCV4/NSC3/Grade12/Certificate in Secretarial/Administration or Human science at NQF4 with 120 points
- Related minimum experience
- Two years of Secretarial or administration-related experience Note: Professional Registration
