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Open nowPosted today

Associate Manager, B2B Sales support

Intervoice1,609 open roles

Where
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
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Your applicationOpen nowAssociate Manager, B2B Sales supportIntervoice · MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Intervoice's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.4% of postings close within 7 days. Measured by our own scanner across the market. Intervoice postings stay open a median of 23 days.

Share of postings closed within
  1. 1.5%1 day
  2. 3.5%3 days
  3. 7.4%7 days
  4. 13.2%14 days
  5. 34.6%30 days
This job: posted today

Intervoice median: 23 days open

The posting

Job Title:

Associate Manager, B2B Sales support

Job Description

The Associate Manager, B2B Sales Support is responsible for supervising the daily activities of the Sales Support team to ensure effective client support and adherence to Service Level Agreements (SLAs). This position manages team performance, conducts workload analysis, and engages with clients/sales teams to align on Key Performance Indicators (KPIs) while driving execution and delivering on strategic objectives. Through effective leadership and communication, he/she/they facilitate a positive team environment to meet client needs in a dynamic and diverse setting.

  • Supervise day-to-day activities of a team of Sales Support to ensure effective client support and adherence to Service Level Agreements (SLAs)
  • Monitor and review performance metrics and staff-related matters to support team development and engagement
  • Conduct regular performance reviews with team members and ensure adherence to the performance management process
  • Identify and develop succession plans for potential leaders within the team to maintain a strong talent pipeline
  • Facilitate management meetings and team huddles to keep the team informed about business updates and motivate team members
  • Lead internal operational reviews and alignment meetings with clients and sales counterparts to achieve desired business outcomes
  • Collaborate with cross-functional teams to optimize processes and systems that enhance the customer experience for assigned clients
  • Maintain clear and timely communication with sales support teams and clients to meet customer expectations and resolve escalations

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English

Time Type:

Full time

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