Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 17 hours ago

Compliance and Insights Analytics Analyst

intouchcx299 open roles

Where
Guatemala City, Guatemala
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCompliance and Insights Analytics Analystintouchcx · Guatemala City, Guatemala

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on intouchcx's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.6% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 9.6%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 17 hours ago

The posting

  About the Job   The Compliance and Insights Analyst role combines operational investigations with strategic compliance to safeguard operations for a major global travel and homestay platform.   This position involves wearing three hats: Incident Responder, Security Investigator, and Auditor. It utilizes advanced data analysis to detect fraud patterns and investigate internal misconduct while simultaneously ensuring operations adhere to client contractual requirements. The role serves as the bridge between data-driven security and operational compliance, protecting the organization from financial loss, reputational damage, and legal liability.   As a Compliance and Insights Analyst, You Will…  

Analyze large volumes of transaction data and event logs (Google Sheet) to detect anomalies, reconstruct user/agent activity, and identify patterns indicative of fraud or internal policy abuse.

Proactively monitor operational data to identify emerging fraud trends (e.g., unauthorized account access, payment fraud) and operational risks as business needs change.

Provide insight and recommendations for process improvements based on trends identified during data reviews and fraud investigations.

Lead investigations into internal alerts regarding agent behavior, including data theft, collusion with users, unauthorized use of internal tools, etc.

Conduct structured, objective interviews with internal employees (agents, support staff) and witnesses to gather facts, assess credibility, and document admissions or denials regarding policy violations.

Secure and document all evidence strictly, ensuring it meets the standards required for potential legal or HR disciplinary actions.

Complete scheduled audits and monitor adherence to client contractual requirements and internal Standard Operating Procedures (SOPs).

Assist external auditors and client compliance teams by preparing required documentation, reports, and evidence summaries as needed.

Identify, evaluate, and develop plans for mitigation of necessary compliance requirements and operational risks.

Prepare comprehensive reports by collecting, analyzing, and summarizing information regarding fraud losses, audit failure rates, and compliance gaps.

Ensure other departments (Operations, Training, HR, IT, Quality and other departments) are kept informed of changing legislative requirements or fraud trends that affect their daily workflows.

As a Compliance and Insights Analyst, You Need…  

Minimum 3+ years of experience in a Fraud Investigation, Risk Management, Compliance, or Internal Audit function.

Bachelor’s degree in Information Technology, Criminology, Law, Data Science, or Cybersecurity.

Certifications such as CFE (Certified Fraud Examiner), CISA (Certified Information Systems Auditor), or GRC (Governance, Risk and Compliance) certifications.

Background in the Travel/Hospitality BPO industry.

Technical Proficiency:

Intermediate to Advanced SQL skills (for querying large datasets and logs) are highly preferred.

Advanced Google Sheet abilities (Pivot Tables, Lookups, statistical analysis).

Proven experience in conducting internal investigations and interviewing subjects (employees/agents) to determine culpability.

Strong critical thinking and problem-solving skills with the ability to research and source information independently for review.

Written and verbal communication skills to effectively interact with diverse groups, write detailed investigation reports, and present audit findings.

Close attention to detail with the ability to spot minute inconsistencies in large data sets or legal text.

Ability to work in a fast-paced, time-sensitive environment and adapt to constant innovation and change.

 

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against intouchcx's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on intouchcx's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    intouchcx's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.