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Open nowPosted 13 days agoWe saw it 74 min after it went up

Conseillère expérience clients

IT-ED1 open role

Where
Mascouche
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Your applicationOpen nowConseillère expérience clientsIT-ED · Mascouche

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IT-ED's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. IT-ED postings stay open a median of 22 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 13 days ago

IT-ED median: 22 days open

The posting

Nous sommes à la recherche d’une personne dynamique et professionnel(le) pour se joindre à notre équipe du support à la clientèle. À ce titre, vous serez responsable d'offrir un soutien administratif efficace à nos clients, gérer leurs demandes et assurer leur satisfaction.

Responsabilités

  1. Service à la clientèle et accueil
  • Répondre aux appels entrants en français et en anglais de manière courtoise, professionnelle.
  • Identifier les besoins des clients et acheminer les demandes aux ressources appropriées.
  • Ouvrir les billets de support et assurer leur acheminement approprié.
  • Traiter les messages vocaux, courriels et demandes de clavardage
  • Accueillir les visiteurs
  • Effectuer les suivis requis auprès des clients relativement à diverses demandes.
  • Assurer le suivi des sondages de satisfaction client.
  1. Soutien administratif et gestion de bureau
  • Maintenir à jour les listes de contacts, les bases de données et les informations administratives
  • Assurer la gestion du standard téléphonique selon les procédures établies
  • Préparer les salles de réunion et veiller à la propreté et à l'ordre des espaces communs
  • Participer à la réception et à la gestion du matériel reçu
  • Effectuer diverses tâches administratives connexes en soutien aux opérations
  1. Gestion des dossiers clients
  • Effectuer la régularisation et la mise en place des nouveaux dossiers clients
  • Maintenir à jour les informations relatives aux clients dans les systèmes internes
  • Produire et transmettre les rapports trimestriels aux clients
  • Collaborer avec les différents départements afin d'assurer un suivi efficace des dossiers
  1. Soutien à l'administration financière
  • Effectuer l'analyse des dépassements liés aux ententes de services gérés (MSP).
  • Assurer la gestion et le suivi des contestations de factures
  1. Autres responsabilités
  • Contribuer à l'amélioration continue des processus administratifs et du service à la clientèle.
  • Réaliser toute autre tâche connexe nécessaire au bon fonctionnement des opérations.

Compétences requises :

  • Capacité à gérer efficacement les priorités
  • Sens du service à la clientèle et souci du détail.
  • Bonne maîtrise des outils informatiques usuels (suite Office, logiciels de gestion de tickets ConnectWise un atout).
  • Excellentes compétences en communication orale et écrite en français
  • Anglais fonctionnel (Aisance conversationnelle - 20% de clients anglophones)
  • Esprit d'équipe et collaboration.

Recommandations d’expérience éducative/ professionnelle:

  • 2-3 ans d’expérience dans le service à la clientèle
  • Diplôme en bureautique, en administration ou service à la clientèle
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IT-ED's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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Why it works

3×

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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The numbers game

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