The posting
The ideal candidate for this role will combine strong content creation, digital communication, social media, and advanced graphic design expertise to develop compelling and visually engaging content within a gaming and lottery environment. The role will be responsible for strengthening brand consistency, increasing audience engagement, supporting responsible gaming communication, and delivering high-quality content across digital, social media, print, and other marketing platforms.
Duties and Responsibilities
- Develop creative and compelling content for the organisation’s website, social media channels, newsletters, promotional materials, and other communication platforms.
- Write clear, concise, and accurate content communicating product information, game rules, winners’ stories, and responsible gaming messages.
- Manage the content calendar and ensure timely publication across relevant digital platforms.
- Contribute to content strategies aligned with marketing objectives and target audience preferences.
- Research industry trends, competitor activities, audience preferences, and content best practices to strengthen content strategy.
- Optimize digital content for SEO to improve online visibility and organic search performance.
- Maintain a consistent brand voice and tone across all content in line with organisational values, messaging, and objectives.
- Craft compelling stories highlighting winners’ experiences and the positive impact of lottery funds on communities.
- Develop content that promotes responsible gaming and engages audiences through effective storytelling techniques.
- Develop and implement winners’ communication strategies for social media using creative content to amplify winners’ stories.
- Collaborate with marketing, design, customer support, and other internal stakeholders to ensure consistent messaging and brand representation.
- Create engaging social media content, including captions, articles, promotional content, and other digital assets.
- Manage and monitor digital content across relevant social media platforms.
- Use social media analytics tools to monitor engagement, reach, impressions, conversion rates, and other relevant performance indicators.
- Use data-driven insights to refine content strategies and improve future content performance.
- Identify potential partnerships with relevant influencers, bloggers, and content creators to expand audience reach.
- Ensure all content complies with applicable laws, regulations, ethical requirements, and organisational policies.
- Ensure communication promotes responsible gaming and does not encourage participation by underage persons.
- Ensure content does not use inappropriate references such as children or alcohol in responsible gaming communications.
- Develop educational content explaining lottery products, odds, game mechanics, and responsible gaming practices to support informed customer decisions.
- Ensure all outgoing visual and written content meets required quality, brand, and compliance standards.
- Develop visually appealing and engaging content across digital and print platforms.
- Apply brand guidelines consistently across logos, colour schemes, typography, imagery, and other visual elements.
- Use Adobe Creative Suite and other relevant creative software to produce high-quality design assets.
- Evaluate the relevance and quality of graphics, animations, layouts, and other visual materials.
- Create presentations and other visual materials supporting marketing, sales, asset retention, and business objectives.
- Apply knowledge of computer graphics, traditional design methods, and printing techniques to ensure quality and cost-effective deliverables.
- Develop creative concepts and design solutions that respond effectively to communication and marketing requirements.
- Develop creative concepts in line with project briefs, requirements, deadlines, and brand guidelines.
- Evaluate design concepts against current trends and established practices within the broader design industry.
- Explore creative solutions to design and communication challenges.
- Make recommendations to management on design improvements, creative concepts, and industry best practices.
- Support external creative agencies to deliver projects according to approved briefs, quality standards, and timelines.
- Manage creative projects from concept to completion while maintaining effective communication on project status.
- Monitor content and creative performance using relevant analytics and reporting tools.
- Evaluate content effectiveness and use insights to improve future campaigns and communication.
- Maintain high standards of quality, accuracy, proofreading, and attention to detail across all deliverables.
- Keep up to date with emerging technologies, design tools, social media trends, and digital communication practices.
- Participate in relevant training, webinars, conferences, and other professional development activities.
- Maintain systematic filing, version control, backup, and retrieval of business documents, creative files, images, and other digital assets.
- Support cross-functional and special projects as required by management.
- Perform additional duties assigned by management in support of organisational objectives.
Required Qualifications
- Diploma in Graphic Design, Visual Communication, Digital Media, Multimedia, or a related field.
- A Bachelor’s degree in Graphic Design, Visual Communication, Digital Media, Multimedia, or a related field is preferred.
- Minimum of 5 years of relevant industry experience.
- Proven portfolio demonstrating a variety of design styles, creative deliverables, and consistent quality.
- Advanced proficiency in Adobe Creative Suite, including Photoshop, Illustrator, Dreamweaver, After Effects, and InDesign.
- Proficiency in Microsoft Office applications, including PowerPoint, Excel, Word, and Outlook.
- Comprehensive understanding of the gaming industry is an advantage.
- Extensive knowledge of gaming products and services is an advantage.
- Strong knowledge of visual communication and interactive media design.
- Proven experience creating engaging social media content, including captions, articles, and promotional materials.
- Knowledge of social media analytics tools and content performance measurement.
- Strong understanding of branding, visual identity, digital marketing, and content strategy.
- Strong planning, organisation, time management, and deadline management skills.
- Excellent written, verbal, and interpersonal communication skills.
- Strong creativity, conceptual thinking, analytical ability, and problem-solving skills.
- Ability to work collaboratively with internal teams, external agencies, and diverse stakeholders.
- Ability to adapt to changing requirements, technologies, trends, and audience preferences.
- Strong attention to detail and commitment to quality.
- High level of integrity, accountability, professionalism, and confidentiality.
- Ability to manage multiple activities and deliverables simultaneously within defined timelines.



