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Open nowPosted 788 days ago

Chief Operations Officer (COO)

itmtanzanialimited313 open roles

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Your applicationOpen nowChief Operations Officer (COO)itmtanzanialimited

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Share of postings closed within
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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 788 days ago

The posting

Qualifications

Minimum Experience Requirements:

• Experience both as a strategic leader and hands-on manager

• Able to build systems while ensuring focus on the details

• Successfully managed people at all levels and from varied backgrounds and cultures

• Proven track record developing successful managers and ensuring all team members are effective contributors to the business

• Strong business management experience; operations focus preferred

• Minimum of 5 years’ experience working in business in an emerging market context

• Cultural knowledge and experience working or living in a developed market context

• Fluent English skills

• Experience working a multi-unit business environment a plus

• Experience working in sub-Saharan Africa

Preferred Experience Requirements

  • Experience working of living in Europe or United States
  • Franchise experience
  • Minimum Education Requirements:
  • Experience working of living in Europe or United States
  • Franchise experience

Minimum Education Requirements:

• Graduate level

JOB DESCRIPTION

Duties & Responsibilities:

  • Measure effectiveness and efficiency of operational processes both internally and externally and find ways to improve processes
  • Improve day to day accountability against operations and strategy across close coordination with managing director, Finance Manager and other executive team members.
  • Design and revise external partner operating toolkits and manuals for both the individual franchise owners
  • Integrate IT solutions in various operational arenas such as customer management, point of sale, inventory, and water quality and roll up into ERP system
  • Manage and support successful operations across corporate, franchisee and AMF stores, to include in part: quality assurance, approved products and suppliers, procedural compliance, retail offering compliance and brand protection
  • Coordinate communication, reporting and compliance structures between technical, supply chain, franchise support, marketing, finance, development, training and managerial departments
  • Oversee and manage the supply chain strategy, operations and staff
  • Support financial planning efforts, including budgeting, forecasting and P&L analysis alongside the Finance Manager, Franchising Director and MD.
  • Assist the MD in developing and overseeing long-term business strategies
  • Assess and manage the principal risks of the business within operations
  • Direct the development and dissemination of operational reports and metrics to keep key stakeholders informed and current on activities across all markets
  • Organise & supervise the store build-out process and activities
  • Develop reliable domestic and international suppliers for all inputs
  • Setup the Human Resources of the company's Tanzania team
  • Ensure regulatory compliance with all government agencies including standards and taxes
  • Direct and coordinate the activities of the organisation including production, procurement, pricing, sales, and/or distribution of products
  • Contribute & lead the senior leadership team responsible for strategic planning, team development, management of regulatory requirements, and growing a profitable social impact business.
  • Setup customer service initiatives to ensure compliance and customer satisfaction
  • Direct market and customer research efforts to achieve the organisations sales goals & support tactical marketing and planning activities
  • Support senior leadership team in business development efforts (loan applications, financial modelling, grant writing) to secure funding to grow the company.

Required Skills:

• Street smarts to navigate both formal and informal components of the business

• The ability to design and build innovative, solid systems while ensuring buy-in and ownership

• An energetic self-starter, a proven problem-solver and someone willing to “roll up their

sleeves” to do what it takes to get tough jobs done

• Ability to work strategically, creatively, flexibly and persistently to solve gnarly challenges

• Ability to coordinate a cross-functional team, from different disciplines and locations, and

ensure effectiveness and efficiency through the operation

• Proven interpersonal, relationship and people management skills

• Flexibility and willingness to travel frequently within the region

• Experience in and ability to organise and improve on all components of the end-to-end global supply chain to optimise efficiency and cost

• A team player with a sense of adventure wanting to make a difference

• Personality profile: practical, persistent, likeable, resourceful, organizer, likes challenges

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