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Open nowPosted 765 days ago

Customer Relationship-Cum Driver

itmtanzanialimited313 open roles

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Your applicationOpen nowCustomer Relationship-Cum Driveritmtanzanialimited

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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 765 days ago

The posting

Entry Requirements

  • Form IV/VI with diploma in business administration and holder of class C clean driving license from recognized institute
  • Must have 3 years working experince
  • Good command of English and Kiswahili
  • At least two years of experience in the related field

Competencies/Skills

  • Excellent knowledge in driving
  • Basic vehicle repairs skills
  • Business Acumen
  • Good customer care
  • Ethics and Integrity
  • Influencing skills
  • Excellent in Mathematics

Main Responsibilities:

Driving Responsibilities

  • Check/inspection of the sales vehicle before using
  • Responsible for cleaning sales vehicle
  • Reports immediately on the vehicle damage for maintenance
  • Ensure all government documents concern vehicle are in place
  • Renew of the vehicle license when expired
  • Maintain and keep record on log book

Sales Responsibilities

  • Collect load out document (Delivery note) from security
  • Check all details, including actual stock in the vehicle, properly before signing D.N
  • Hand over copy of D.N to security and original to remain with the CR
  • Should carry the following sales documents- tax invoice, form number 1, route file/master list, market inputs like posters, EFD machine for generating receipt
  • Meet route helpers and ensure their appearance is presentable
  • Fill cooler complain
  • Ensure MDR/ASM/Sales Coordinator have checked your DSS for the previous day and you do not have any shortage
  • Discuss with Supervisor days route /sales plan/the target of the day
  • Ensure proper custody of Tax invoice book in use
  • Never borrow ones Tax invoice book/EFD machine. One cr one EFD machine
  • Ensure signing in the hand over form against EFD machine issued and in case of damage or got lost it has to be reported immediately to your supervisor

On Route/Market

  • Achieve and exceed sales target of the day
  • Focus on range selling
  • Follow 7 step call at each customer
  • Check fulls stock, Glass position. Increase customer glass float to avoid stock outs
  • Check POS Materials (This should be current)
  • Check cooler position, cooler cleanness
  • Ensure every customer has retailer card and sign it for every visit
  • Report every competition activity to the market to Supervisor
  • Note down any cooler breakdown , cooler missing, cooler transfer and report to MDR/ASM/SM
  • Do not leave outlet before cooler charging
  • Issue tax invoice to every customer after sales. Issue container deposit receipt for empties deposited
  • Ensure carbon paper is not worn out so that wording on book copy is readable. The details on the other copies must also be readable. Never remove book copy from the book
  • Collect cash for every sale. No credit sales unless authorized by General Manager. Ensure to sort out empties brand wise before loading in the vehicle
  • Always work on developing and maintaining good relationship with the customers
  • Delivery of full sales must be exchanged with empties or customer must pay container deposit. Never leave empties with customer unless approved by General Manager

Office Evening

  • Sign load in declaration with security at the gate before entering Yard
  • Make sure vehicle is off loaded in the presence of CR
  • Check empties In and Fulls In documents properly before signing
  • Check cash receipt properly before leaving cashiers office
  • Make sure the cash banked matches with the sales value
  • Prepare DSS and ensure to mention correct details on DSS and attach the following along with DSS; Delivery Note (load out), Fulls load In declaration, Empty load In declaration, Cash deposit receipt, Container deposit receipt, Tax invoice,
  • Check load out proposal for the next day and report to MDR/ASM/Sales Coordinator for any changes
  • Discuss days route activity with MDR/ASM/SM and give market feedback
  • Write cooler complaint form if any cooler break down
  • Check shortage report
  • Update sales in the sales trend sheet. Review progress against month target
  • Report to MDR/ASM/SM if any assistance required for any specific customer

Key Performance Indicators (KPIs)

  • Proper drive of the company car
  • Timely/immediately report on any vehicle damage
  • Absence of cash, fulls or empties shortage
  • Accuracy of daily sales report
  • Opening of the new customer-monthly
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