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Open nowPosted 78 days ago

Customer Support Agents - 20

itmtanzanialimited313 open roles

Where
Dar es Salaam, Tanzania
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Your applicationOpen nowCustomer Support Agents - 20itmtanzanialimited · Dar es Salaam, Tanzania

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 78 days ago

The posting

Purpose of the role

The candidate for this role will be responsible for providing first-level customer support by managing customer declarations, verifying documentation completeness, coordinating follow-ups, accurately processing data using AI tools and ERP systems, and ensuring validated files are correctly recorded and forwarded for further processing.

Key Responsibilities

  • Receive, review, and process customer declarations through approved communication channels while identifying customer details, request types, reference information, and geographical areas.
  • Verify completeness, accuracy, legibility, and compliance of customer documentation, follow up on missing information, and ensure incomplete files are properly tracked and resolved.
  • Analyze geographical information and activate the appropriate workflow within ERP systems while ensuring accurate routing and consistency of submitted information.
  • Use AI-supported tools to extract and structure customer information, verify AI-generated data, identify errors, and manually complete required fields in ERP systems.
  • Enter, validate, and save customer declarations in ERP and SYGRÈM 2 systems while ensuring data accuracy, traceability, and compliance with required procedures.
  • Monitor processing quality, report recurring issues, escalate complex cases, support process improvements, and maintain effective communication with customers, managers, and internal stakeholders.

Qualifications & Experience

  • Diploma, certificate, or Bachelor's degree in Administration, Management, Customer Relations, Communication, Information Technology, Business, or a related field.
  • Minimum of 1–2 years' experience in customer service, call center operations, back-office support, administrative file management, or data entry roles.
  • Experience handling high volumes of customer requests, document verification, customer follow-ups, and administrative processes.
  • Proficiency in professional email communication, telephone handling, office tools, and data entry systems; experience with ERP systems is an added advantage.
  • Strong attention to detail, customer service skills, analytical ability, accuracy in data processing, and ability to work under pressure while meeting quality and productivity targets.

Location: Dar es Salaam, Tanzania

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