The posting
Contract to start ASAP
Duration: 12 weeks with a possible extension.
Full job description
Customer Service Advisor – Sedgwick International UK
Hours: Full-time (37 hours per week)
Contract: 12-week temporary contract from 23 November 2026 to 14 February 2027
Deliver Excellent Customer Service and Support
We're recruiting 2 Customer Service Advisors to join Sedgwick International UK, based at Sentinel, 103 Waterloo Street, Glasgow, Lanarkshire, G2 7BW.
This is a customer-focused role supporting clients and customers by handling enquiries, providing accurate information, resolving issues and ensuring a professional and positive service experience.
You'll work within a busy service environment, managing telephone, email and system-based enquiries while maintaining accurate records and following agreed processes.
About the Role
As a Customer Service Advisor, you'll act as a key point of contact for customers, providing clear information and support across a range of enquiries.
You'll manage cases efficiently, keep customers updated and work closely with colleagues and other teams to help resolve queries as quickly and effectively as possible.
What you'll be doing:
- Handling customer enquiries by telephone, email and other communication channels
- Providing clear, accurate and professional information
- Logging and updating customer cases on internal systems
- Resolving routine enquiries and escalating complex issues where appropriate
- Maintaining regular communication with customers
- Managing a varied workload and prioritising urgent cases
- Recording accurate case notes and customer information
- Following agreed customer service procedures and service standards
- Liaising with internal teams to obtain information and resolve queries
- Supporting customers through potentially stressful or sensitive situations
- Managing complaints and service concerns professionally
- Monitoring outstanding actions and following up where required
- Maintaining confidentiality and handling personal information appropriately
- Meeting agreed quality and productivity targets
- Supporting continuous improvement of customer service processes
- Contributing positively to team performance and service delivery
Requirements
We're looking for professional, organised and customer-focused individuals with strong communication skills.
You'll ideally have:
- Previous experience in customer service, contact centre or administrative support
- Experience handling telephone and email enquiries
- Strong verbal and written communication skills
- A professional and empathetic approach to customers
- Ability to remain calm when dealing with difficult or sensitive situations
- Strong attention to detail
- Good organisational and time-management skills
- Ability to manage multiple enquiries and priorities
- Experience using customer relationship, case-management or similar systems
- Good IT skills, including Microsoft Office
- Ability to work independently and as part of a team
- Experience within insurance, claims, financial services or a similar environment would be advantageous
- Eligibility to work in the UK
- Ability to provide relevant references/work history
- Ability to complete required pre-employment checks
Why Apply
- Two Customer Service Advisor positions available
- Opportunity to work with Sedgwick International UK
- Competitive Umbrella rate of £16.81 per hour
- Full-time 37-hour working week
- 12-week temporary assignment
- Opportunity to build further customer service and case-management experience
- Work within a professional international organisation
- Varied role involving customer contact, problem-solving and administration
Benefits
- Weekly Pay
- Company Pension
- Ongoing Agency Support
Additional Information
Client: Sedgwick International UK
Job Title: Customer Service Advisor
Location: Sentinel, 103 Waterloo Street, Glasgow, Lanarkshire, G2 7BW
Positions Available: 2
Hours: 37 hours per week
Start Date: 23 November 2026
End Date: 14 February 2027
Contract Duration: 12 weeks
Contract Type: Temporary
Pay Rate: Umbrella: £16.81 per hour
Job Types: Full-time, Temporary contract
Pay: £16.81 per hour
Benefits:
- Company pension
Application question(s):
- Do you have previous experience in customer service, a contact centre or a similar customer-facing role?
- Are you confident handling telephone and email enquiries?
- Are you comfortable dealing with challenging or sensitive customer situations?
- Do you have experience using CRM, case-management or customer-service systems?
- Are you able to reliably travel to Sentinel, 103 Waterloo Street, Glasgow, G2 7BW?
- Are you available to start from 23 November 2026?
Experience:
- Customer Service / Contact Centre: 1 year (required)
- Administration / Case Management: 1 year (preferred)
- Insurance / Claims / Financial Services: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.
OR122217-11-26
