Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 21 days ago

Guest Services Supervisor - Winter Seasonal

Jackson Hole Mountain Resort Corporation52 open roles

Where
Teton Village, WY, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowGuest Services Supervisor - Winter SeasonalJackson Hole Mountain Resort Corporation · Teton Village, WY, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Jackson Hole Mountain Resort Corporation's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Jackson Hole Mountain Resort Corporation postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 21 days ago

Jackson Hole Mountain Resort Corporation median: 2 days open

The posting

Jackson Hole Mountain Resort

JOB POSTING

Position Title: Guest Services Supervisor

Reports To: Ticketing and Mountain Access Manager

Department: Ticketing and Mountain Access

Classification: Winter Seasonal, Full-Time

FLSA Status: Non-exempt

Position Overview

To ensure the professional and profitable operations of all JHMR ticket sales outlets through efficient operations and adequate staff management of both indoor ticket agents and outdoor gate access attendants, with the ultimate goal of providing superior guest service to all JHMR guests.

Job Duties

  • Ensure accurate and efficient sales of all Ticketing products, including daily and multi-day, season passes, wholesale, lodge, merchant passes, and special ticket sales.
  • Provide the highest level of guest service to all JHMR guests, both internal and external.
  • Oversee the daily operations of RFID gate access points for effectiveness and compliance with company policies.
  • Ensure proper policies and procedures are followed throughout all aspects of the department including, Ticket Office, Gate Access, Hot Seat, and other areas as determined by the Ticketing and Gate Access Manager.
  • Perform opening and closing procedures of all the department’s outlet including auditing daily sales reports.
  • Assist managers in balancing drawers as necessary.
  • Participate in and lead morning meetings, maintaining communication with other divisions of Ticketing Services operation.
  • Assists Staff and Coordinators in dealing with difficult or irregular situations. Resolve customer complaints for both indoor and outdoor staff.
  • Responsible for the main change bank and all banks distributed to the ticket sales locations for initial start-up and daily change.
  • Oversee Hot Seat operations and proper policies are being followed as far as guest access and ticket information.
  • Work with Security, Lift Operations, Sales, and any other department as necessary to ensure gate traffic is smooth and without complications.
  • Assist in communication flow to and from sales staff regarding special Ticketing information and JHMR communications.
  • Assist with supervision of ticketing agent staff including informal evaluations during the season and official end of season performance appraisals along with Assistant Managers and Ticketing and Mountain Access Manager.
  • Update training manuals and materials. Assist with conducting Ticketing and Gate Access training.
  • Perform the functions of Ticketing Sales Agents and Coordinators.
  • Work with managers to train new staff.
  • Work with management team to monitor sales volume and adjust staffing accordingly to allow equitable breaks.
  • Understand with confidence a wide range of product knowledge, sales, accounting and auditing
  • Works closely with Ticketing and Gate Access Manager to ensure consistency in policy & procedure

-- Employees are held accountable for all duties of this job—

Are you the right fit? Below are some traits an exemplary candidate possesses:

  • Strong ability to provide superior guest service
  • Strong interpersonal and team building skills
  • Self motivation and desire to excel
  • Outstanding organizational skills
  • Strong computer skills
  • Cash handling skills required, with a knowledge of general accounting and bookkeeping principles preferred.
  • Strong verbal and written communication skills
  • Knowledge of ticket office products and procedures
  • Ability to handle high pressure and stressful situations
  • High school degree or GED required.
  • Experience in a guest service role required.
  • Minimum two years of college education or equivalent on-the-job experience preferred.
  • At least two years business and supervisory experience preferred.
  • Previous ski industry specific experience preferred.
  • Strong understanding of JHMR and the local area preferred.

Work Environment

  • Office and outside environment. Work will occur in both indoor office environment and outdoors in extreme winter and summer weather conditions and temperatures.
  • This job operates in both an indoor and outdoor setting. The indoor setting is primarily a ticket office setting, that uses computers and phones daily. The office is guest facing, with some back office work required. Outdoor work is required to oversee outdoor ticketing system, which will cause exposure to extreme temperatures and varying weather conditions.
  • Weekend and holiday work may be required.

Benefits & Perks

  • Free JHMR ski pass
  • Free START bus pass
  • Indoor and outdoor environment.
  • Up to two-hour ski breaks.
  • Work with a great team!
  • Discounts at all JHMR Food & Beverage locations
  • Discounts at all JHMR Retail & Rental locations
  • Health and wellness discounts.
  • Pro-deals through Expert Voice, Outdoor Prolink, POC, and more!

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

AA/EEO STATEMENT

Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Jackson Hole Mountain Resort Corporation's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Jackson Hole Mountain Resort Corporation's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Jackson Hole Mountain Resort Corporation's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.