Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 11 days ago

Customer Service Specialist, Greece

JACOBS DOUWE EGBERTS142 open roles

Where
Kifisia, Greece
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service Specialist, GreeceJACOBS DOUWE EGBERTS · Kifisia, Greece

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on JACOBS DOUWE EGBERTS's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market. JACOBS DOUWE EGBERTS postings stay open a median of 3 days.

Share of postings closed within
  1. 1.4%1 day
  2. 3.5%3 days
  3. 7.7%7 days
  4. 13.4%14 days
  5. 34.5%30 days
This job: posted 11 days ago

JACOBS DOUWE EGBERTS median: 3 days open

The posting

Company Description

Who we are?

We are JDE Peet’s. We craft coffee for every cup and build brands for every heart.

JDE Peet’s - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focused on brand-led growth across three big bets: Peet’s, L’OR, and our 10 strategically selected local icons led by Jacobs. In 2025, JDE Peet’s generated total sales of EUR 9.9 billion and employed a global workforce of more than 21,000 employees. Discover more about our journey to deliver a coffee for every cup and a brand for every heart at www.jdepeets.com.

What’s it like to work at JDE Peet’s?

We believe amazing things happen over a cup of coffee. Together, we create those moments every day, turning ideas into impact and possibilities into reality. At JDE Peet’s, we work as one team guided by our values: we Dare to Amaze, Own It, Make It Simple, and Win Together. Here, you’ll find the freedom to innovate, the courage to take bold steps, and the support to grow your career in a global environment.

Come join our team and discover what your cup of amazing can be!

Find out more at http://careers.jdepeets.com

Job Description

As Customer Service Specialist Greece, you will play a pivotal role in creating exceptional customer experiences while serving as a trusted link between customers, Sales, Supply Chain, and Logistics. Reporting to the Southern Europe Customer Service Manager, you will help ensure that every order, interaction, and solution strengthens our commitment to service excellence.

In this role, you will:

  • Own the end-to-end order management process, ensuring accuracy, efficiency, and delivery against agreed targets.
  • Act as the first point of contact for customer enquiries, providing timely, professional, and solution-oriented support.
  • Drive outstanding service levels by proactively identifying and eliminating order-processing errors before they impact customers.
  • Analyze service challenges, uncover root causes, and recommend continuous improvement initiatives that enhance the customer journey.
  • Champion customer satisfaction through effective complaint resolution, managing returns and queries with care, urgency, and accountability.
  • Gather, assess, and utilize relevant information to resolve customer issues while maintaining clear communication throughout the process.
  • Monitor and report customer feedback and complaints, turning insights into actions that improve performance and strengthen relationships.
  • Anticipate customer needs by proactively communicating product availability, potential stock constraints, and alternative solutions in collaboration with internal stakeholders.
  • Partner closely with Logistics to ensure seamless planning, coordination, and delivery execution while optimizing resources and costs.
  • Collaborate across Supply Chain and Sales teams to balance customer expectations with business priorities and maximize order opportunities.
  • Maintain accurate customer master data and provide ongoing support to ensure operational excellence.
  • Measure customer satisfaction, identify opportunities for improvement, and help implement initiatives that elevate the overall customer experience.

This position offers the opportunity to make a visible impact, build meaningful customer partnerships, and contribute to a culture of continuous improvement and operational excellence.

Qualifications

Working at JDE Peet’s is hands-on, giving you the chance to leave your mark while working together as one team. We’re a fast-paced company on a mission, focused on what matters most. Our environment demands energy, agility, and bold thinking. If you’re ready to make an impact and grow in a global team, JDE Peet’s is the place for you.

For this role as a Customer Service Specialist, we’re looking for someone who has the following skills and experience :

  • A Bachelor’s degree in Supply Chain or Business Administration
  • Experience in Customer Service or Supply chain departments will be considered an asset; preferably in FMCG
  • SAP knowledge (Order to Cash, Master data) will be considered a distinguishable asset.
  • Customer-centric mindset and strong team player
  • Ability to organize and plan effectively
  • Full professional proficiency in written and verbal English
  • MS Office literacy with focus on excel
  • Solid numerical and analytical skills, combined with a strong attention to detail
  • Learning on the fly and flexibility to adjust in a fast-paced business environment
  • Exemplary communication - verbal and written - and interpersonal skills, with results oriented behaviour
  • An entrepreneurial and proactive mindset

Additional Information

Your application at JDE Peet's

If you are interested in this career opportunity at JDE Peet's, apply and join us. After receiving your application we will do our utmost to give you quick feedback. Part of the recruitment procedure at JDE Peet's would be an online assessment, followed by interviews. A pre-employment check can be part of the recruitment process.

Our DE&I Statement

At JDE Peet’s we aim to create a better future where we authentically serve, reflect and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law.

Throughout the entire employee lifecycle, we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias, ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.

Our efforts on this agenda have earned us the prestigious Catalyst Award, as well as the Fair Pay Leader Certification in 2025 thanks to an unexplained gender pay gap of 0.52%.

#unleashyourpossibility #acupofamazing #LI-Hybrid

JDE Peet’s - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focused on brand-led growth across three big bets: Peet’s, L’OR, and our 10 strategically selected local icons led by Jacobs.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against JACOBS DOUWE EGBERTS's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on JACOBS DOUWE EGBERTS's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    JACOBS DOUWE EGBERTS's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.