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Open nowPosted yesterday

Support Engineer - Batch Monitoring - Support - SQL/PL SQL, Oracle Database, Linux/Unix, 24/7 Support

JDA143 open roles

Where
IND - Coimbatore (708)
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Your applicationOpen nowSupport Engineer - Batch Monitoring - Support - SQL/PL SQL, Oracle Database, Linux/Unix, 24/7 SupportJDA · IND - Coimbatore (708)

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. JDA postings stay open a median of 15 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted yesterday

JDA median: 15 days open

The posting

Overview:

Blue Yonder is undergoing tremendous SAAS/DevOps transformation and this is a very exciting time to join our team! The Support Engineer will be responsible for working with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individuals will work with regional customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. The Support Engineer will work as a Squad member to support our SaaS customers on Azure environment.

Scope:

Join the Global Platform and Technical Services team as an L2 Support Engineer supporting a North American customer for Blue Yonder Planning Suite products. This role focuses on production stability, batch monitoring, incident troubleshooting, environment maintenance, and operational excellence across enterprise-scale planning applications.

You will play a critical role in ensuring system availability, resolving production issues within SLA timelines, and proactively improving support processes through automation and technical enhancements.

What you’ll do:

Production Monitoring

  • Monitor batch jobs across Planning environments
  • Identify failures proactively
  • Perform first-level troubleshooting
  • Ensure SLA adherence

Incident Management

  • Own customer-reported issues end-to-end
  • Diagnose production failures
  • Coordinate with internal engineering teams
  • Drive resolution closure

Environment Maintenance

  • Support pre-production maintenance
  • Execute purge activities
  • Validate deployments
  • Assist with patch testing

Automation & Improvements

  • Suggest process improvements
  • Improve monitoring efficiency
  • Support scripting automation initiatives
  • Reduce manual effort where possible

Customer Communication

  • Provide status updates
  • Participate in MIM calls when required
  • Deliver resolution summaries
  • Support service reporting activities

What we are looking for:

Must Have Requirements:

  • Strong PL/SQL knowledge
  • Oracle database troubleshooting
  • Unix/Linux command-line usage
  • Shell scripting basics
  • Windows server exposure
  • Batch job troubleshooting experience
  • Incident/change/problem management lifecycle understanding

Support Process Knowledge

Candidate should understand:

  • Incident management
  • Problem management
  • Change management
  • SLA handling
  • Ticket lifecycle ownership

Experience Required

  • 2–4 years production support experience
  • Application support (preferred Planning / ERP / Supply Chain platforms)
  • Batch monitoring exposure
  • Top notch communication skills
  • Customer-facing support capability
  • Shift readiness (24×7 support environment)

Nice to Have Skills

Blue Yonder Planning product exposure Demand & Fulfillment knowledge Automation scripting (PowerShell / Shell) Monitoring tools exposure

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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