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Open nowPosted 2 hours agoWe saw it 32 min after it went up

Helicopter Maintenance Analyst

Jet Support Services, Inc. (JSSI)18 open roles

Where
USA
Work mode
Remote
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Your applicationOpen nowHelicopter Maintenance AnalystJet Support Services, Inc. (JSSI) · USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Jet Support Services, Inc. (JSSI)'s own form.

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The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. Jet Support Services, Inc. (JSSI) postings stay open a median of 54 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 2 hours ago

Jet Support Services, Inc. (JSSI) median: 54 days open

The posting

About JSSI

Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.

Position Summary:

We are seeking a Helicopter Maintenance Analyst (HMA) who is passionate about customer support and has a strong background in aviation, with helicopter experience strongly preferred. The HMA is the entry point into Traxxall's customer-facing support organization. In this role, you will build trusted relationships with helicopter operators, own the day-to-day customer experience, and grow into a confident, independent account manager over time. Your focus is solely on helicopter customers, not fixed wing.

This position centers on being reachable, responsive, and accountable. You are the first voice a customer hears and the person they trust to keep their helicopter tracking accurate and their compliance on track. HMAs own customer relationships, communication, platform adoption, and account outcomes. Maintenance record processing belongs entirely to the Records Team; edge cases such as overdue tasks, AOG situations, or customer-requested urgencies are the exception, not the norm.

The ideal candidate is eager to learn, consistent in communication, and accountable for their accounts. You may not yet have all the answers, but you always have a plan to get them, and you never leave a customer wondering what is happening with their case.

Duties and Responsibilities:

Desired Credentials:

  • 5+ years of experience in aviation, with helicopter experience strongly preferred.
  • Familiarity with helicopter maintenance concepts, compliance tracking, or aviation operations.
  • Excellent written and verbal communication; comfortable picking up the phone and leading a customer conversation.
  • Highly organized, with the ability to manage multiple priorities.
  • Eagerness to learn the Traxxall platform and grow into full account ownership.
  • Proficient in Microsoft Office; CRM experience (Salesforce or equivalent) is a plus.
  • Experience with Traxxall, CAMP, Veryon Tracking, or other maintenance tracking platforms (preferred).
  • Background in helicopter operations (e.g., Part 135, air medical, offshore, utility), MRO, or flight operations (preferred).
  • Familiarity with FAA, EASA, or Transport Canada regulatory frameworks (preferred).
  • Customer service or account management experience in a technical environment (preferred).

At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.

For this role, the annual base pay generally ranges from $65,000to $85,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.

Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website.

JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.

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