The posting
About the role In this varied and rewarding role, you'll provide expert advice and practical support to customers throughout their journey, from initial engagement through to ongoing implementation and success. Using your analytical skills and sector knowledge, you'll help customers identify opportunities, overcome challenges and achieve meaningful outcomes. You'll build strong relationships with higher and further education providers, acting as a trusted partner and key point of contact. From leading engagement reviews and supporting service enhancements to delivering training, consultancy and online support, you'll play a vital role in ensuring customers realise maximum value from our services. Working closely with the Head of Digital Capability, Senior Consultants, Marketing and Communications colleagues, and other stakeholders, you'll also contribute to the development of customer-facing resources, including reports, toolkits, guidance and you will also help raise the profile of our services through blogs, communities, sector events and conference activity, sharing insights and promoting good practice. You will support customers using our Building Digital Capabilities service, Digital Elevation Tool and Online surveys bringing an understanding of digital skills and capability. What you’ll be doing: In this role, you'll help shape and deliver digital capability services that support the education and skills sectors across the UK. Working closely with senior consultants and a wide range of stakeholders, you will:
Support the development, launch, and continuous improvement of our digital capability products and services. Partner with higher education, further education, skills, and commercial customers to ensure successful onboarding, implementation, and adoption. Deliver consultancy and guidance that helps organisations maximise the value and impact of digital capability solutions. Build and nurture strong relationships with customers, members, and internal stakeholders to drive exceptional service delivery. Create engaging content including case studies, blogs, customer communications, web content, and thought leadership resources. Contribute to vibrant digital capability networks and communities of practice, sharing insight and encouraging collaboration. Gather customer feedback and market intelligence to influence product enhancements and future development priorities. Champion the Jisc brand, helping raise awareness and engagement across existing and new audiences. Work collaboratively with marketing, communications, relationship management, and product teams to develop compelling campaigns and customer experiences. Measure and analyse content performance, customer engagement, and lead generation to inform continuous improvement and growth.
What we are looking for: Essential Experience
Supporting customers throughout the full lifecycle, from pre-sales and onboarding to adoption, engagement and retention. Producing high-quality reports, guidance and customer-facing content. Understanding customer needs and translating them into practical, tailored solutions. Identifying and recommending resources that help customers achieve successful outcomes. Building trusted relationships with stakeholders at all levels, including senior leaders.
Desirable Experience
Experience within the Higher Education (HE), Further Education (FE) or Skills sectors. Delivering presentations, workshops, training sessions or webinars. Working within complex, matrix or multi-site organisations.
Essential Skills & Attributes
Excellent communication and relationship-building skills. Ability to turn complex information into clear, engaging and accessible content. Proactive, self-motivated and solutions-focused. Strong analytical and problem-solving abilities. Highly organised, with excellent time-management skills and attention to detail. Able to manage multiple priorities and deliver to deadline. Confidence influencing and working with senior stakeholders. Resilient, adaptable and calm under pressure. Collaborative and able to work effectively across teams and disciplines. Committed to continuous learning, innovation and professional development. Passionate about understanding customer needs and emerging sector trends. A positive ambassador for Jisc's values and culture.
Desirable Skills & Attributes
Knowledge of the HE, FE and Skills sectors and the ability to engage effectively with institutional leaders, professional services teams, researchers and teaching staff.
Qualifications and training Essential
An understanding of the application of digital leadership, digital capability and technology in organisations
Knowledge of the problems faced by education sector that can be supported by digital capability products and services
A good understanding of the general principles and aims of data and digital capability within the education sector
Understand the principles of the Data Protection Act/ GDPR
A good degree and/or relevant professional qualification
Desirable
An understanding of Accessibility guidelines under WCAG 2.1/3
A good knowledge of the Jisc digital capabilities framework and associated resources
An understanding of the Jisc building digital capabilities discovery tool
An understanding of staff development issues around digital capabilities
Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles! Hybrid working: Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices. Why work for us? At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life. Our Guiding Principles: Jisc’s culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future. Discover the amazing benefits we provide! Here’s what you can look forward to:
Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes three closure days over Christmas Buy up to an additional 5 days leave during the flexible benefits window Generous flexible pension schemes A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money A wide range of discounts and cashback from retailers and big-name high-street stores Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks Support your volunteering with up to 3 days volunteer leave
Equity, diversity and inclusion: Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. Application process: Please let us know how we can best accommodate you throughout the recruitment process. We’re committed to making our process accessible and comfortable for everyone - just tell us what works best for you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We’re really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality. If you are currently a Jisc employee, please apply through your Dayforce Employee profile. We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn. Sponsorship: Please note that this role is not eligible for Skilled Worker visa sponsorship. This decision is based on current Home Office eligibility criteria, which require specific conditions to be met in terms of job type, salary level, and other factors. As such, we are unable to offer sponsorship for this position. No agencies please.
