The posting
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Description: City Lead - West Region
Position Overview
The City Lead for the West Region will oversee facilities management operations across Pune, Mumbai, Indore, and Gandhinagar. This role combines operational excellence with exceptional employee experience and client engagement, requiring a hospitality-focused professional who can manage multiple locations while maintaining high standards of service and stakeholder satisfaction.
Locations - Pune | Mumbai | Indore | Gandhinagar
Key Responsibilities
Strategic Planning & Operations Develop and implement facilities management plans across the West Region with focus on employee experience and operational efficiency. Optimize resource allocation including space, equipment, and personnel. Align facility managers across locations and coordinate with clients on requirements.
Employee Experience & Workplace Enhancement Create welcoming, functional work environments that enhance employee satisfaction and productivity. Implement workplace initiatives, gather user feedback, and translate insights into improvements. Partner with clients to design programs supporting employee wellbeing and engagement.
Client Engagement & Relationship Management Build strong relationships with client leadership as primary point of contact for facilities matters. Conduct regular business reviews, exceed service expectations, and act as strategic partner. Demonstrate hospitality mindset in every interaction.
People Management & Team Leadership Lead and develop facility managers across the region, fostering service excellence and accountability. Provide coaching and mentorship, conduct performance reviews, and create collaborative, inclusive team culture.
Infrastructure & Maintenance Oversight Monitor facility conditions across all locations, ensure prompt resolution of maintenance issues, and implement preventive maintenance programs. Oversee infrastructure upgrades with minimal disruption to occupants.
Vendor Management Oversee service provider contracts, evaluate vendor performance, and maintain qualified vendor network delivering responsive, courteous service across the region.
Financial Management Prepare and manage budgets for facilities expenses, track expenditures, identify cost-saving opportunities, and prioritize projects based on business impact. Provide regular financial reporting.
Safety & Compliance Ensure compliance with safety regulations, building codes, and environmental standards. Implement preventive safety measures, conduct audits, and drive continuous safety improvement.
Emergency Preparedness Develop and maintain emergency response plans for all facilities. Ensure readiness for various scenarios and lead crisis management with calm, clear communication.
Stakeholder Communication Facilitate transparent communication with all stakeholders. Address concerns with empathy and urgency, organize engagement initiatives, and build community across facilities.
Qualifications & Requirements
Education
- Bachelor's degree in Hotel Management, Hospitality Management, or related field (Required)
- MBA or relevant master's degree preferred
Experience
- 10-12 years in hospitality operations, employee experience, facilities management, or corporate services
- Minimum 3 years in operations leadership role managing multiple locations/sites
- Demonstrated experience with strong controls on KPIs, service delivery metrics, and SOW (Scope of Work) adherence
- Proven track record of implementing and monitoring operational controls and performance dashboards
- Proven track record in client-facing roles with emphasis on relationship management
- Background in employee engagement and workplace experience initiatives
Core Competencies
Leadership & People Management
- Exceptional people management with proven success leading distributed teams
- Strong emotional intelligence and coaching abilities
- Experience building collaborative, inclusive cultures
Operational Excellence & Controls
- Strong analytical skills with focus on KPI tracking, trend analysis, and performance improvement
- Experience establishing and enforcing SOW compliance across multiple vendors and locations
- Ability to implement control mechanisms and governance frameworks
- Data-driven decision making with regular performance reporting
Client Engagement
- Outstanding relationship management with hospitality-driven service orientation
- Ability to build strategic partnerships and act as trusted advisor
- Track record of exceeding client satisfaction metrics
Communication
- Excellent verbal and written skills in English and Hindi
- Warm, approachable communication style
- Strong presentation abilities for diverse audiences
Technical Knowledge
- Understanding of building systems and facilities operations
- Knowledge of workplace design and employee experience best practices
- Familiarity with safety regulations and compliance requirements
Hospitality Mindset
- Deep service orientation with genuine desire to create positive experiences
- Grace under pressure and high attention to detail
- Proactive problem-solving with "no task too small" attitude
Additional Requirements
- Willingness to travel extensively across West Region
- Strong analytical and financial management skills
Crisis management and decision-making abilities
Location: West Region (Pune, Mumbai, Indore, Gandhinagar) Reports To: India Operations Head
Location:
On-site –Pune, MH
Scheduled Weekly Hours:
48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
