The posting
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Address: 1175 Borregas Avenue Building 2 Sunnyvale CA 94089
Job Summary
Join JLL, a Future-Forward Organization that partners with the world's most prestigious companies, as an exceptional Facilities Manager. This role demands a dynamic leader with a commitment to Operational Rigor across all facilities functions.
You thrive on uncompromising standards, creating environments that are not merely functional but exemplary in safety, cleanliness, compliance, and comfort. Your Accountability transforms challenges into opportunities, and your customer service isn't just responsive—it's anticipatory, demonstrating Speed & Responsiveness in every interaction.
We seek a trailblazer who elevates performance standards for your team, peers, and vendor partners. You don't simply implement best practices—you redefine them, continuously pushing boundaries and raising the bar with Proactivity.
Join us to make a visible impact every day. In this role, you'll craft and maintain the critical environments where your client's success story unfolds, establishing yourself as an indispensable cornerstone of their operations through seamless Integration.
Responsibilities:
- Lead and manage the team, demonstrating Accountability and ensuring all site services are effectively delivered with high standards and clear performance measures—for your sites, the buck stops with you.
- Conduct regular inspections and audits to identify maintenance issues, safety hazards, and opportunities for improvement, coordinating responsive corrective actions, and ensuring Operational Rigor and that KPIs and SLAs are met as a minimum standard.
- Manage and foster local client and customer relationships that build and maintain trust through effective Integration.
- Manage vendor and, where applicable, landlord relationships, including the oversight of service contracts, ensuring compliance with agreed-upon standards and performance metrics while maintaining Cost Conscious practices.
- Monitor and evaluate service levels and customer satisfaction using Data-Driven Insights, implementing continuous improvement initiatives to enhance the quality and effectiveness of site services.
- Implement policies, procedures, and standards with Operational Rigor to ensure efficient and effective site services across the entire Facilities Management spectrum.
- Proactively collaborate with internal stakeholders, including operations teams, HR, and IT, to eliminate silos and create an integrated, frictionless service environment.
- Develop and manage the site budget with robust financial controllership, ensuring Cost-Effective operations and strict adherence to financial targets.
- Demonstrate Accountability through compliance with relevant regulations, safety standards, and environmental guidelines, including emergency preparedness and response protocols.
- Oversee the planning and execution of site-related projects with Proactivity, such as facility expansions, renovations, and relocations.
- Stay Future-Forward with industry trends and emerging technologies in site services management, identifying and implementing best practices and innovations.
Experience & Qualifications:
- Strong knowledge of facility management principles, practices, and systems, including maintenance, security, janitorial services, and landscaping.
- Excellent people management skills, with the ability to inspire and motivate an integrated team.
- Exceptional organizational and multitasking abilities, with the capacity to prioritize and manage multiple demands with Speed & Responsiveness.
- Strong communication skills for effective Integration and collaboration with stakeholders at all levels of the organization.
- Ability to leverage Data-Driven Insights to uncover meaningful insights and drive operational improvements.
- Sound financial acumen and budget management skills reflecting Cost Consciousness.
- Knowledge of relevant regulations, compliance standards, and health and safety requirements.
- Professional certifications in facility management or related fields (e.g., CFM, FMP) are desirable.
- Bachelor's degree in Facilities Management, Business Administration, or a related field. Advanced degree preferred.
- Minimum of 5 years of progressive experience in site services management, facility management, or a related role.
Success Metrics:
- Drive a safety culture within the team through accurate, timely, and effective reporting (e.g., incident reporting, good catches).
- Ensure quality and timely response to Incident Reports, providing updates to clients and leadership as per the timing in the Incident Reporting SOP, demonstrating Speed & Responsiveness.
- Drive the team to have all HSSE training completed on time with zero training going overdue, reflecting Operational Rigor.
- Achieve zero overdue tickets in their regions, with the exception of those included in the "Exception" process, showcasing Accountability.
- Ensure the quality and on-time completion of KPI deliverables for their portfolio.
- Manage budgets to a +/- 2% variance, unless receiving written approval to go under or over budget, demonstrating Cost Consciousness.
- Manage teams to deliver outstanding customer service to building occupants, always striving for 5s in CSAT scores, with a minimum of 4.5 average CSAT scores in their regions.
- Establish a culture of Integration and open communication amongst JLL pillars and clients to achieve zero client escalations in the assigned region.
If you’ve made it this far and think that you can meet and exceed the standard we are looking for, apply today to contribute to our organization's success!
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position:
110,000.00 – 142,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site –Sunnyvale, CA
Job Tags:
Google Jobs
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
