The posting
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Role Purpose
The programme is moving from design into execution across 10 APAC countries. The Project Manager is the in-region delivery lead for one service line.
The business is accountable for the change and its benefits. The Project Manager is accountable for facilitating and driving implementation: making sure every opportunity has an owner, a validated benefit, a plan and a date, and that the end-to-end change is delivered to plan.
Why this role
The programme is building the blueprint for how Property Management will operate, with APAC implementing first.
- Shape a model that will be used beyond APAC.
- Build skills in operating model design, process change, automation and benefits management.
- Work with senior leaders across APAC and the global business, with Steering Group visibility.
What this job involves
Delivery planning and execution
- Develop, own and manage the service line delivery plan: milestones, dependencies and owners.
- Maintain one controlled source of truth for opportunities and benefits.
- Coordinate delivery across operations, finance, JBS, technology and third parties.
- Work problems through with the business: find the root cause, shape options with the people involved, and drive the agreed resolution to closure. Escalate only where a decision is needed above the service line.
- Manage the implementation of the end-to-end design, including process, system and automation changes and transitions. Make sure the business requirements identified in workshops are driven into the technology solution, working with technology teams to build to the agreed requirements.
- Work with teams across other Property Management programmes in the region to align approaches and accelerate value.
Business ownership and validation
- Work with the business to secure a named owner for each opportunity.
- Hold leaders to agreed actions and dates and escalate when they slip.
- Get each benefit validated by the relevant country and HR lead before reporting it as confirmed.
- Run in-country workshops to agree scope, owners and timelines.
- Make sure change management and training activity is built into the service line plan and delivered to plan. The Change Manager owns readiness and communications for the service line.
- Keep the service line plan aligned with the overall programme plan and the change management plan.
Governance and reporting
- Run the service line cadence and issue actions and decisions.
- Maintain the service line Risks, Assumptions, Issues, Dependencies and Decisions (RAIDD) log.
- Produce weekly status and Steering Group content, with benefits reconciled to Finance.
- Capture lessons learned and feed continuous improvements into the programme and later markets.
OPM service line position
Main focus
Deliver the Hong Kong implementation, then support other markets.
Critical tasks
- Close data gaps that affect design decisions.
- Define the changes needed, build the business case, and outline the implementation and scaling approach with the programme team.
- Align with local change readiness and automation demand.
- Build a repeatable approach for later markets.
Profile emphasis
Property management operations. Hong Kong market knowledge. Cantonese an advantage.
The Candidate
The successful candidate knows how Property Management runs in APAC, has delivered change in it, and gets senior leaders to commit to owners, numbers and dates.
Required Experience
- Minimum 8 years’ project or programme management experience, delivering to plan across multiple service lines.
- Experience delivering complex operational change across more than one APAC country.
- Experience of end-to-end process change across teams, systems and locations.
- Working knowledge of property management finance and operations.
- Working knowledge of automation, technology and large-scale transformation.
- Experience translating business requirements into technical specifications and working with technology teams to deliver them, without relying on technology being present when requirements are agreed.
- Influences senior stakeholders without direct authority: builds support for change and secures commitments.
- Willing to challenge senior leaders and hold them to account for agreed actions, dates and benefits, and to escalate when commitments slip.
- Structured problem solver: works through ambiguous, cross-functional issues to a practical solution and sees it through.
- Commercially astute: can build and challenge a benefits case and reconcile it with Finance.
- Confident communicator and facilitator: runs and presents on calls with senior and global audiences, and communicates clearly with teams on the ground.
- Strong planning and control skills, and advanced Excel and PowerPoint.
Ways of working
- Willing to accommodate calls and communications across APAC, UK and US time zones, including early mornings or evenings.
- Thrives in a dynamic team: drives change, communicates progress and raises issues quickly.
- Willing to travel within APAC.
- Comfortable with dotted-line management and matrix accountability.
Desirable
- Consulting, transformation office or Target Operating Model experience.
- Project management certification: PMP preferred, PRINCE2 or equivalent also considered.
- Change management certification, for example Prosci or APMG Change Management.
- Process improvement certification, for example Lean Six Sigma Green Belt.
- Multilingual, preferably Cantonese and/or Mandarin, for working with Hong Kong and China stakeholders.
JLL Leadership Capabilities
- Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
- Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
- Helps others - Builds relationships, actively collaborates, helps others succeed.
- Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
- Business first - Focuses on customers and clients, business/financial acumen, JLL first
- Inspire - Inspire others, creates vision and strategy, energizes others
Location:
On-site –Hong Kong, SAR, China
Job Tags:
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
