Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 days ago

Senior Operations Supervisor

JN Group Limited15 open roles

Where
Kingston, Jamaica
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Operations SupervisorJN Group Limited · Kingston, Jamaica

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on JN Group Limited's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 4 days ago

The posting

Senior Operations Supervisor Total Credit Services Limited (TCS) About Us: We are The Jamaica National Group Limited, representing a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in RESPECT we believe our everyday jobs contribute to something bigger than ourselves. We are dependable and pride ourselves in our authenticity and in the transparent solutions we create that bring value to our customers. About the Role: Are you an experienced contact centre leader with a passion for driving performance, developing teams, and delivering exceptional client outcomes? Total Credit Services Limited (TCS), a member of the JN Group, is seeking a Senior Operations Supervisor to lead multi-functional teams and ensure operational excellence across our contact centre operations. What You'll Do Lead daily contact centre operations to achieve service levels, quality standards, customer satisfaction targets, and client SLAs. Monitor real-time performance and implement recovery actions to address performance gaps. Coach, develop, and hold supervisors accountable for team results. Analyze operational data, identify root causes, and implement improvement plans. Ensure compliance with client requirements, company policies, and information security standards. Drive at least one measurable process improvement initiative each quarter. What Success Looks Like Consistent achievement of key operational KPIs, including Service Level, AHT, QA, CSAT, and client-specific targets. Strong team engagement, accountability, and performance. Timely resolution of operational issues and successful delivery of process improvement initiatives. Accurate reporting and proactive management of client commitments and SLAs. What You'll Need Bachelor's Degree in Business Administration, Management Studies, or a related field. Minimum four (4) years' experience in contact centre operations, including at least two (2) years in a leadership role. Strong experience in KPI analysis, SLA management, operational reporting, quality assurance, and root-cause analysis. Proven ability to coach, motivate, and develop high-performing teams. Excellent communication, stakeholder management, and problem-solving skills. What's in It for You? Competitive compensation and benefits. Professional growth and development opportunities. Dynamic, collaborative work environment. Opportunity to lead transformational initiatives and deliver measurable business results. Apply Today If you're ready to take the next step in your leadership career and make a measurable impact, we want to hear from you! Application Deadline: November 15, 2026.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against JN Group Limited's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on JN Group Limited's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    JN Group Limited's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.