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Open nowPosted 2 days ago

инженер-технолог 1 категории

ГКУ РЯЗАНСКОЙ ОБЛАСТИ "ЦИТ РЯЗАНСКОЙ ОБЛАСТИ"

Where
Рязань, Russia
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Your applicationOpen nowинженер-технолог 1 категорииГКУ РЯЗАНСКОЙ ОБЛАСТИ "ЦИТ РЯЗАНСКОЙ ОБЛАСТИ" · Рязань, Russia

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 2 days ago

The posting

Требуется специалист второй линии технической поддержки для обработки обращений пользователей администрируемых региональных и федеральных автоматизированных информационных систем. Обязанности: Оказание содействия пользователям в решении их проблем: оперативно реагировать на поступающие заявки и качественно решать инциденты, оказывать консультации по работе в системе электронного документооборота и делопроизводства, а также иных информационных системах, при необходимости в рамках телефонного разговора и удаленного подключения к рабочему месту. Администрирование учетных записей пользователей систем (создание, редактирование, предоставление прав, блокировка).Выявление и решение типовых ошибок пользователей при работе в системах и передача их на третью линию технической поддержки (при необходимости). Самостоятельное изучение инструкций и другой технической документации. Разработка инструкций, методических материалов, памяток для внутреннего пользования, актуализация текущих методических материалов. Требуется специалист второй линии технической поддержки для обработки обращений пользователей администрируемых региональных и федеральных автоматизированных информационных систем.

Наличие диплома о высшем образовании (обязательно). Опытный, технически грамотный пользователь ПК. Готовность к самообучению по имеющейся технической документации. Ответственность, исполнительность. Понимание основных принципов объектно - ориентированного программирования. На начальных этапах обучение осуществляется под руководством куратора. На начальных этапах обучение осуществляется под руководством куратора.

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