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Open nowPosted 4 hours ago

Account Specialist, LVAR

Jobgether3,635 open roles

Where
India
Work mode
Remote
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Your applicationOpen nowAccount Specialist, LVARJobgether · India

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The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. Jobgether postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 9.5%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 4 hours ago

Jobgether median: 6 days open

The posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Specialist, LVAR based in Canada.

Join a customer-focused financial services team dedicated to helping clients navigate complex lending and debt recovery situations. In this role, you will manage accounts that are delinquent, written off, or considered high risk, identifying opportunities to minimize losses and achieve positive resolutions. You will engage directly with customers to understand their financial circumstances and recommend appropriate payment strategies and recovery solutions. Working closely with internal teams, you will help deliver efficient service while maintaining accurate records and ensuring compliance with established policies. This position combines customer relationship management, analytical problem-solving, and financial recovery expertise. You will also contribute to continuous improvement initiatives while developing your knowledge of credit management, lending products, and regulatory requirements.

Accountabilities

  • Manage high-risk accounts: Review and assess delinquent, written-off, and high-risk accounts to identify recovery opportunities and support effective loss mitigation strategies.
  • Deliver customer-focused solutions: Handle incoming customer calls professionally, understand individual financial needs, and provide guidance on payment arrangements and appropriate recovery options.
  • Support recovery and resolution activities: Help implement established loss mitigation strategies, including loan modification options and, where necessary, liquidation solutions, to reduce potential losses and help borrowers avoid default or mortgage foreclosure where possible.
  • Build strong customer relationships: Establish trust through clear communication, relevant advice, and responsive service while maintaining professional, long-term customer relationships.
  • Process transactions and documentation: Manage customer transactions, send relevant communications, complete required forms, and maintain accurate, complete, and up-to-date account records.
  • Collaborate across departments: Coordinate with internal operational teams to resolve customer inquiries, direct requests to the appropriate departments, and escalate complex or unresolved situations when necessary.
  • Analyze information and identify opportunities: Review account data and customer information to develop recommendations, support informed decisions, and identify opportunities for additional services or referrals where appropriate.
  • Maintain compliance and manage risk: Follow established policies, procedures, regulatory requirements, and risk management frameworks while protecting confidential customer and organizational information.
  • Support operational excellence: Contribute to continuous improvement initiatives, stay informed about industry trends and recovery practices, and help enhance the efficiency and quality of collection processes.
  • Education and experience: Typically, 1–2 years of relevant professional experience, ideally supported by a post-secondary diploma or degree in a related field, or an equivalent combination of education and experience.
  • Industry knowledge: Familiarity with consumer collections, debt recovery practices, lending products, and applicable federal, provincial, state, and municipal regulations is an asset.
  • Financial services knowledge: Understanding of banking products, financial services, competitive offerings, and industry trends is beneficial.
  • Customer service skills: Ability to communicate professionally, build trust, understand customer needs, and provide appropriate guidance in potentially sensitive financial situations.
  • Communication: Strong verbal and written communication skills, with the ability to explain payment strategies and recovery options clearly and effectively.
  • Analytical and problem-solving abilities: Capacity to assess account information, identify issues, evaluate options, and determine appropriate next steps while escalating complex cases when needed.
  • Organization and attention to detail: Ability to manage multiple transactions and administrative tasks accurately while maintaining complete records and meeting procedural requirements.
  • Collaboration: Strong teamwork and interpersonal skills, with the ability to coordinate effectively with internal stakeholders and operational departments.
  • Risk awareness and integrity: Commitment to confidentiality, regulatory compliance, sound judgment, and responsible decision-making when handling sensitive financial information.
  • Adaptability: Ability to manage varied and sometimes complex responsibilities within established guidelines while remaining customer-focused and solution-oriented.
  • Salary: Annual compensation ranging from CAD 35,500 to CAD 65,000, depending on experience, education, qualifications, and location.
  • Potential additional compensation: Depending on the compensation structure, total rewards may include performance bonuses, discretionary incentives, or other rewards.
  • Health coverage: Access to health insurance benefits.
  • Life and accident insurance: Coverage options to support employee protection and financial security.
  • Retirement savings: Access to retirement savings plans.
  • Education support: Tuition reimbursement opportunities to support continued learning and professional development.
  • Career development: Training, coaching, leadership support, and networking opportunities to build skills and advance professionally.
  • Remote work: Remote position based in Ontario, Canada.
  • Inclusive workplace: Commitment to an equitable, accessible, and inclusive work environment, with accommodations available during the recruitment process.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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