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Open nowPosted 4 days ago

Online Chat Support

Jobs for Humanity783 open roles

Where
Columbus, OH, United States, Remote
Work mode
Remote
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Your applicationOpen nowOnline Chat SupportJobs for Humanity · Columbus, OH, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Jobs for Humanity's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Jobs for Humanity postings stay open a median of 17 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 4 days ago

Jobs for Humanity median: 17 days open

The posting

Company Description

The idea behind our formation came from a determination to democratize credit. As victims of the narrow credit system structure, we weren’t included in deserved opportunities and experienced large amounts of debt at high-interest rates.

We reimagined how credit decisions are made and built a solution that widens possibilities for businesses and consumers.Cash-flow data encompasses current aspects of someone’s life, not their past.

Our platform uses real-time data to generate realistic credit predictions that set businesses and individuals up for success.

Job Description

We're looking for a friendly and customer-focused Online Chat Support specialist to join our team. In this role, you'll be the first point of contact for our customers, providing real-time assistance and support through our chat platform. You'll help resolve customer inquiries, answer questions about our products and services, and ensure every interaction leaves a positive impression. If you're passionate about delivering exceptional customer service and thrive in a fast-paced digital environment, we'd love to hear from you.

  • Respond promptly to customer inquiries via chat, maintaining a friendly and professional tone
  • Provide accurate information about products, services, and company policies
  • Troubleshoot customer issues and guide them toward effective solutions
  • Document all chat interactions thoroughly and maintain accurate records in our system
  • Identify and escalate complex or sensitive issues to appropriate team members or supervisors
  • Multitask effectively by managing multiple chat conversations simultaneously while maintaining quality
  • Follow company protocols, guidelines, and quality standards consistently
  • Proactively offer assistance and support to enhance the overall customer experience
  • Monitor response times and strive to meet or exceed established performance metrics
  • Provide feedback on common customer concerns to help improve products and services

Qualifications

  • Excellent written communication skills with the ability to convey information clearly and concisely
  • Strong active listening skills and empathetic approach to customer interactions
  • Proven customer service experience (retail, support, hospitality, or related field preferred)
  • Ability to multitask and manage multiple conversations simultaneously without compromising quality
  • Fast and accurate typing skills with proficiency in using chat platforms
  • Problem-solving mindset with the ability to think critically and find practical solutions
  • Patience and composure when handling difficult or frustrated customers
  • Familiarity with customer relationship management (CRM) systems or ticketing software (preferred)
  • Basic technical troubleshooting knowledge (preferred)
  • Ability to work independently while remaining part of a collaborative team
  • Reliable internet connection and a quiet workspace suitable for professional customer interactions

Additional Information

$200 sign up bonus and exclusive benefits.

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Jobs for Humanity's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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