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Open nowPosted 3 days agoWe saw it 53 min after it went up

Online chat support

Jobs for Humanity783 open roles

Where
Miami, FL, United States, Remote
Work mode
Remote
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Your applicationOpen nowOnline chat supportJobs for Humanity · Miami, FL, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Jobs for Humanity's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Jobs for Humanity postings stay open a median of 17 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 3 days ago

Jobs for Humanity median: 17 days open

The posting

Company Description

Splash Financial is a financial technology company focused on helping consumers explore smarter borrowing options and simplify the loan process. Through its digital platform, the company connects borrowers with lending partners to help them compare available offers and find solutions that fit their financial needs. Splash Financial is committed to creating a convenient, transparent, and customer-focused experience through technology, innovation, and dedicated support.

As part of its team, employees have the opportunity to contribute to a collaborative environment focused on customer satisfaction, operational efficiency, and continuous improvement.

Job Description

We're looking for a friendly and customer-focused Online Chat Support specialist to join our team. In this role, you'll be the first point of contact for our customers, providing real-time assistance and support through our chat platform. You'll help resolve customer inquiries, answer questions about our products and services, and ensure every interaction leaves a positive impression. If you're passionate about delivering exceptional customer service and thrive in a fast-paced digital environment, we'd love to hear from you.

  • Respond promptly to customer inquiries via chat, maintaining a friendly and professional tone
  • Provide accurate information about products, services, and company policies
  • Troubleshoot customer issues and guide them toward effective solutions
  • Document all chat interactions thoroughly and maintain accurate records in our system
  • Proactively offer assistance and support to enhance the overall customer experience
  • Monitor response times and strive to meet or exceed established performance metrics
  • Provide feedback on common customer concerns to help improve products and services

Qualifications

  • Excellent written communication skills with the ability to convey information clearly and concisely
  • Strong active listening skills and empathetic approach to customer interactions
  • Ability to multitask and manage multiple conversations simultaneously without compromising quality
  • Fast and accurate typing skills with proficiency in using chat platforms
  • Problem-solving mindset with the ability to think critically and find practical solutions
  • Ability to work independently while remaining part of a collaborative team

Additional Information

Enjoy competitive pay, $200 sign up bonus, flexible working hours, 100% remote work, paid training, paid time off, health and dental benefits, performance-based bonuses, career advancement opportunities, professional development, and a supportive team environment.

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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Jobs for Humanity's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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