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Open nowPosted 404 days ago

Help Desk Technician ($6,000) - Hackensack, NJ

jobs-xchange15 open roles

Where
Hackensack, NJ
Work mode
On site
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Your applicationOpen nowHelp Desk Technician ($6,000) - Hackensack, NJjobs-xchange · Hackensack, NJ

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 404 days ago

The posting

Help Desk Technician ($6,000) - Hackensack, NJ

Salary: 75,000.00-95,000.00

This is a non-exempt position (eligible for OT)

We are currently on a hybrid work schedule, 3 days in the office and 2 days at home. This is subject to change. The expectation is that we will be in the office as needed and adjust our schedules accordingly.

Please make sure they are within driving distance and have reliable transportation (this is not commutable by public transportation)

About the Role

Are you a proactive and service-oriented IT professional eager to provide front-line technical support in a fast-paced environment? At Jobs Xchange, you'll have the opportunity to support a respected regional law firm by troubleshooting hardware, software, and mobile devices, supporting video conferences, and maintaining equipment inventory. This role offers a chance to work collaboratively with attorneys and staff, ensuring seamless technology operations within a supportive and innovative environment.

  • Provide day-to-day support for desktops, laptops, printers, and mobile devices.
  • Troubleshoot Microsoft Windows 11, Microsoft 365 (Outlook and Word), and iManage (strongly preferred).
  • Support video conferencing technologies (Teams, Zoom).
  • Maintain and track equipment inventory.
  • Document support activities and resolutions in the ticketing system.
  • Travel periodically to other firm offices and for office buildouts/expansions.
  • Provide occasional shift coverage or extended hours as needed.

What We Are Looking For In A candidate

  • Excellent written and verbal communication skills with strong interpersonal ability.
  • Aptitude for learning new tasks and adhering to established procedures.
  • Strong documentation skills; ability to work both independently and in a team environment.
  • Prior experience in a law firm or professional services environment preferred.
  • Associates' or Bachelor's degree in Information Systems or related field, or equivalent work experience, preferred.

Addtional Information

Make sure candidate meets salary requirements

**********Please Use This Template For Your Submissions

Candidate Profile General

Date [mm/dd/yyyy]:

Recruiter:

Name:

Email:

Home Ph:

Cell Ph:

Work Ph:

Best # to Contact:

Best Time to Contact:

Res. State

Position Applying For:

Willing to Relocate:

☐ Yes ☐ No

Geographic Preference:

Desired Salary Range:

Need to sell home?

☐ Yes ☐ No ☐ N/A

Leasing (End of Term):

Present Position:

Number of Years Experience:

Reason for leaving current position?

What are the three most important reasons for making a job change?

1:

2

3:

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Certifications:

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What name is your licensure under?

In what states are you licensed?

Any interviews?

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Have you applied, submitted your resume, interviewed or previously worked at this company before?

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How soon can you start?

Additional Comments:

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