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Open nowPosted 78 days ago

Customer Service Manager (m/w/d) - Bewertungsmanagement

juskys-gruppe-gmbh21 open roles

Where
Head Office Grasdorf
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Your applicationOpen nowCustomer Service Manager (m/w/d) - Bewertungsmanagementjuskys-gruppe-gmbh · Head Office Grasdorf

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on juskys-gruppe-gmbh's own form.

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3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 78 days ago

The posting

DAS MACHST DU BEI UNS:

  • Kundenberatung: Kompetente und empathische Beantwortung von Kundenanfragen zu unseren Produkten per E-Mail, Telefon und weiteren Kommunikationskanälen
  • Kundenservice: Unterstützung unserer Kunden bei Bestellungen, Retouren und individuellen Anliegen entlang der gesamten Customer Journey
  • Reputationsmanagement: Aktive Pflege und Weiterentwicklung unserer Markenreputation über alle relevanten Kanäle hinweg (z. B. Bewertungsplattformen, Social Media, Trust-Communities)
  • Monitoring: Kontinuierliche Beobachtung, Sammlung und Auswertung von Kundenfeedback, Reviews und Online-Erwähnungen sowie Ableitung konkreter Maßnahmen zur Optimierung unserer Außenwahrnehmung
  • Customer Care Excellence: Sicherstellung einer positiven Customer Experience entlang der gesamten Customer Journey – mit Fokus auf nachhaltige Kundenbindung und Zufriedenheit
  • Eskalationsmanagement: Professioneller Umgang mit kritischen Stimmen, Reklamationen oder potenziellen Reputationsrisiken
  • Teamarbeit: Enge Zusammenarbeit mit internen Abteilungen wie Marketing, Produktmanagement, IT und Design zur ganzheitlichen Optimierung der Kundenerfahrung

DAS BRINGST DU OPTIMALERWEISE MIT:

  • Erste Erfahrungen im Bereich Customer Care, Bewertungsmanagement oder Kundenservice
  • Sicherer Umgang mit Kunden per Telefon, E-Mail und anderen Kommunikationskanälen
  • Hervorragende Kommunikationsfähigkeiten, Empathie und ein sicheres Gespür für Tonalität und Markenwirkung
  • Teamfähigkeit sowie ein hohes Verantwortungsbewusstsein im Umgang mit unserer Markenreputation

DAS BIETEN WIR DIR:

  • Angenehme Arbeitsatmosphäre und ein modern ausgestatteter Arbeitsplatz
  • Flexibles Arbeitszeitmodell mit Gleitzeit und vielfältigen Gestaltungsmöglichkeiten
  • Homeoffice-Möglichkeiten
  • Flache Hierarchien und kurze Entscheidungswege mit viel Raum für eigene Ideen
  • Weiterbildungs- und Entwicklungsmöglichkeiten sowie die Chance, dich fachlich und persönlich zu entfalten
  • Eine informelle Unternehmenskultur auf Augenhöhe
  • On-Top: JobRad, Edenred City, Corporate Benefits, Mitarbeiterrabatte und regelmäßige Teamevents

INTERESSIERT?

Dann sende uns Deine aussagekräftigen Bewerbungsunterlagen inkl. Gehaltsvorstellung und möglichem Eintrittstermin zu.

Ansprechpartner

Herr Ilja Tiessen Head of Human Resources 05062 - 965660 [email protected]

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