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Open nowPosted today

Engineer, Customer Support

K&S82 open roles

Where
Ningbo, Zhejiang, China
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Your applicationOpen nowEngineer, Customer SupportK&S · Ningbo, Zhejiang, China

  1. YouYes, apply to this one.

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on K&S's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. K&S postings stay open a median of 9 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted today

K&S median: 9 days open

The posting

Job Description

  • The candidate provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of K&S equipment and systems.
  • Day-to-Day activities include:
  • On site installation of equipment including new equipment, upgrades and also system relocation
  • Providing troubleshooting for both hardware and software.
  • Providing responsive telephone and email support, ensuring customers' successful use of equipment
  • For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment. He / She should also have a strong interest in problem solving and have excellent communication skills.

Responsibilities

  • Assists in machine installation at customer site including new equipment, upgrades and system relocations
  • Evaluates and diagnoses basic problems and making appropriate repairs and troubleshooting
  • Prepares documentation of troubleshooting completed and provides proper escalation to other departments when required
  • Acts as the company liaison between the organization and customer for both administrative and technical matters
  • Performs standard buy - offs
  • Performs 1st basic application verification

Qualifications

Knowledge & Experience requirements

  • No Working Experience Required
  • General equipment knowledge and can read basic mechanical and electrical drawing
  • Basic machine knowledge

Education Requirements

  • Degree/Technical study in Engineering Discipline - Preferably in Engineering/ Electrical/ Mechanical

Other Requirements

  • Strong Problem-Solving Skills
  • Excellent communication skills
  • Strong written and verbal communication skills in required language
  • Willing to travel to customer sites within the region/country
  • Valid driver’s license

Company overview:

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details: www.kns.com.

Kulicke & Soffa Suzhou Ltd, established in 2002 in Suzhou, Jiangsu province, China, is the primary manufacturing center for K&S' consumable products and an important R&D center for dicing blades and software.

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