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Open nowPosted today

Senior Engineer I, Customer Support

K&S82 open roles

Where
Singapore
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Your applicationOpen nowSenior Engineer I, Customer SupportK&S · Singapore

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. K&S postings stay open a median of 9 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted today

K&S median: 9 days open

The posting

Job Description

The candidate will present K&S technically and professionally to ensure that K&S equipment is installed, maintained and repaired, aiming at customers’ satisfaction through reliability and proactive on-site support. • Day-to-Day activities include: • On site installation of equipment including new equipment, upgrades and also system relocation • Providing troubleshooting for both hardware and software. • Providing responsive telephone and email support, ensuring customers' successful use of equipment • Developing buy-off receipts • Instructing and Training customers in the use of the equipment For this job, the candidate will need to have an Engineering diploma/degree/Technical Study and be familiar with the technical aspects of equipment with at least 5 years of relevant working experience. He/she should have strong K&S relevant machine knowledge and data analysis skills is a plus. He/she should also have strong problem solving and excellent communication skills.

Responsibilities

  • Support pre-sale, post-sale and field retrofit programs identified by our product team activities
  • Assists in machine installation at customer site including new equipment, upgrades and system relocations
  • Evaluates and diagnose advance problems and making appropriate repairs and troubleshooting
  • Prepares documentation of troubleshooting completed and providing proper escalation to other departments when required
  • Provides basic training to customers in the basic operations and maintenance of the system
  • Acts as the company liaison between the organization and customer for both administrative and technical matters
  • Develops receipts for buy-offs and performs it
  • Guides and supports junior members on the team on troubleshooting
  • Performs majority of middle level of application development and process optimization, including defining the key variables for a process optimization, finding the working window for key process parameters
  • Provides clarification on customer technical requirements and queries
  • Produces timely and accurate reports of activities, e.g.: service reports and expense reports

Qualifications

  • Degree in Electrical/Mechanical Engineering or related discipline
  • Minimum 5 years of relevant experience in equipment support, field service, customer support, or a similar engineering role.
  • Strong understanding of machine operation, maintenance, and troubleshooting methodologies
  • Proficient in data collection, analysis, and problem diagnosis to identify root causes and implement effective corrective actions.
  • Ability to read and interpret mechanical and electrical drawing
  • Strong familiarization with measurement equipment such as ball shear or wire pull test equipment
  • Strong written and verbal communication skills
  • Willing to travel to customer sites within the region/country
  • Possession of a valid driver's license

Company overview:

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details: www.kns.com.

Equal Opportunity:

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

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