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Open nowPosted 6 hours ago

HR Business Partner

K&Z Holdings - Pret A Manger6 open roles

Where
Croydon, United Kingdom
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Your applicationOpen nowHR Business PartnerK&Z Holdings - Pret A Manger · Croydon, United Kingdom

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. K&Z Holdings - Pret A Manger postings stay open a median of 14 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 6 hours ago

K&Z Holdings - Pret A Manger median: 14 days open

The posting

About K&Z

K&Z is a multi-brand franchise group with a long, proud history. Our story began with a single KFC in Hastings. Today we run 14 KFC restaurants across South London and the South Coast and, since becoming one of Pret's Pioneer Franchise Partners in 2021, 12 Pret A Manger shops across seven counties. Both brands are growing, and we opened our newest KFC drive-thru in Waterlooville in October 2026.

We are big enough to have real scale and ambition, with new sites in the pipeline and refurbishments underway, but small enough that every person in our head office team makes a visible difference. Two brands, two cultures, one K&Z way of looking after our people.

Our people's success is our success, so we invest in them and back them. Everyone should be able to come to work as their authentic self. Our mantra is simple: bring the right attitude and we will give you the skills to build a career with us. And our recipe for growth is teams of passionate people, supported by technology that makes their jobs easier.

The role

You will be the go-to people partner for our operations teams across both KFC and Pret. You will run the day-to-day people agenda, from keeping employee relations on track to building manager capability, so that our restaurant managers can lead well and in line with employment law.

This is a hands-on role. You will partner our Ops leads and Area Managers, back our restaurant managers, and work with our external HR advisers and legal partners to keep K&Z safe, fair and compliant. You will also help shape how we do things: the processes, standards and tools that make good people management simple across a fast-growing, two-brand business.

We want someone who will challenge the way things have always been done, including how we use AI and automation to take the admin out of HR.

What you'll do

Partner our operations teams

  • Be the trusted people partner to our KFC and Pret Ops leads and Area Managers, attending ops meetings and bringing people insight to business decisions
  • Coach restaurant managers to handle people issues confidently themselves, so problems are fixed early and close to the floor
  • Use people data (turnover, absence, case volumes, stability) to spot trends by site and act before they become problems
  • Support organisational change, restructures and any TUPE transfers as our estate grows and changes

Oversee employee relations

  • Own our relationship with our HR advisers Moorepay, who provide the advice, templates and day-to-day case support, and oversee every live ER case across both brands
  • Make sure managers act on Moorepay's advice, deadlines are met and cases are closed properly and documented well
  • Coach managers and our people champions through their cases, so they handle them confidently and consistently
  • Step in directly on high-risk or highly complex cases, agreed with the Head of People & Culture
  • Keep our escalation route working: line manager, then Moorepay, then the People team
  • Spot case trends by site and manager, and fix the root causes rather than managing repeat cases

Keep K&Z compliant

  • Work with Moorepay to keep our policies, contracts and handbook current with UK employment law, including the Employment Rights Act reforms as they phase in
  • Embed our duty to prevent sexual harassment, including risk assessments and manager training
  • Support right to work checks and sponsored worker compliance, working with our immigration advisers
  • Make sure equality, diversity and inclusion are built into how we recruit, develop and treat people

Build capability and careers

  • Design and deliver practical training for managers on core people skills
  • Support our General Manager development pathways, helping team members see a career with K&Z
  • Lead probation, reference and performance processes so they are used consistently across both brands
  • Resource our growth
  • Alongside the Operations Team, build people plans for new restaurant openings and refurbishments: recruitment, costings, training and timelines
  • Guide managers on recruitment best practice and help fill key management roles
  • Support workforce planning so every site has the right leadership in place

Improve how we work

  • Help roll out our new employee handbook and people processes
  • Find ways to automate and simplify HR admin using our systems and AI tools, so time goes on people, not paperwork
  • Contribute to employee listening, recognition and wellbeing initiatives that make K&Z a great place to work

What success looks like

In your first 90 days you will have visited every restaurant, built strong working relationships with our Ops leads, Area Coaches and managers, and have a clear view of every live ER case with a working rhythm in place with Moorepay.

By the end of your first year, you will be measured on:

  • Fewer cases escalating beyond restaurant level, with faster, well-documented outcomes
  • Improved retention and stability in management and key roles
  • Full compliance of People requirements across the estate
  • New openings staffed and trained on time
  • Managers who are visibly more confident handling people issues themselves
  • Less HR admin through simpler processes and smarter use of technology

What you'll bring

Essential

  • Proven experience as an HR Business Partner or senior HR generalist in a multi-site retail, hospitality or QSR business
  • Strong ER judgement and current knowledge of UK employment law: you know when a case can be coached through and when it needs you
  • Experience of hourly paid, shift-based workforces
  • The credibility to coach and challenge operational leaders, and the warmth to support managers who are still learning
  • Comfortable using data and HR systems to spot issues and track progress
  • Highly organised, able to juggle priorities across many sites without dropping the detail
  • Full UK driving licence and access to your own car, as our sites are spread across a wide area with limited public transport links between them*

Desirable

  • CIPD Level 5 or above, or equivalent experience
  • Multi-brand or franchise experience
  • Knowledge of right to work and sponsored Skilled Worker compliance
  • Experience supporting new site openings or TUPE transfers
  • An appetite for using AI and automation to work smarter

What we offer

  • £50,000 to £60,000 depending on experience
  • Business mileage paid
  • Statutory annual leave
  • Workplace pension
  • Staff discount at both KFC and Pret
  • Employee assistance programme
  • A role with real influence in a growing business, working directly with our senior team

K&Z is an equal opportunities employer. We welcome applications from everyone and will make reasonable adjustments at any stage of the recruitment process. If you need any support to apply, please let us know.

* Our estate falls into the following counties, currently, Greater London, Surrey, East Sussex, West Sussex, Hampshire, Dorset, Buckinghamshire, Northamptonshire

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