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Open nowPosted 38 days ago

Field Service Engineer

Kardex Mlog91 open roles

Where
India, Remote
Work mode
Remote
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Your applicationOpen nowField Service EngineerKardex Mlog · India, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Kardex Mlog's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Kardex Mlog postings stay open a median of 45 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 38 days ago

Kardex Mlog median: 45 days open

The posting

As part of our growth strategy, Kardex India Private Ltd is seeking a motivated self-starter to join our Life Cycle Service Team in the role of Field Service Engineer for Pune, India. Position is home-based and reports to the Field Service Manager, Life Cycle Service, West Zone.

Your tasks

PURPOSE OF THE ROLE

  • Deal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts.
  • Provide first line trouble shooting and removal of root cause of faults.
  • Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.
  • Customer satisfaction, constantly strive for an improved Customer Relationship Index, CRI

JOB RESPONSIBILITIES

Service requests:

  • Install and commission Kardex range of products.
  • Provide an excellent level of customer service in accordance with established policy.
  • Deliver basic levels of customer product training.
  • Communicate effectively with Customers and the line management at prescribed intervals.
  • Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.
  • Respond to customer service requests as directed by the line management.
  • Work with minimum supervision, always maintaining appropriate communication.

Problem Resolution

  • Deal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts.
  • Provide first line trouble shooting and removal of root cause of faults.
  • Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.

REQUIREMENTS

  • Education: Engineering/Diploma in Electrical/Mechanical/Electrical Engineering or related Technical Studies.
  • Work Experience: Min 3-5 years working experience, preferably in field service.
  • Skills/competences/qualifications: Customer- and business-oriented Financial and commercial awareness Structured, self-organized and self-motivated Independent and team player Communication skills Interpersonal skills Personal effectiveness Project management/coordination Flexible IT-knowledge (especially Microsoft Office)
  • Language:Local language(s) – native or fluent (both speaking and writing) Knowledge of Language(s) could be beneficial English – fluent (both speaking and writing) Hindi - fluent (both speaking and writing)
  • Travel: Flexible to travel within state and interstate as required

BEHAVIOURS & COMPETENCE REQUIRED TO PERFORM THIS ROLE:

  • Able to extract diagnostic data in order to ascertain root cause of reported fault.
  • Logical and forward thinking when carrying out Routine Maintenance.
  • Logical approach to fault analysis/problems.
  • Able to follow laid down procedures and policies.
  • Able to evaluate situations and respond appropriately.
  • Self-motivated, self-disciplined and maintain positive attitude.
  • Able to cope with varying levels of stress and pressure.
  • Able to make decisions/judgements.
  • Able to work beyond working hours if required (on weekends and public holidays).
  • Collaborates & team effectively
  • Open and easy communicator
  • Ability to work under pressure and stressful conditions
  • Service-minded
  • Ability to influence change across multiple locations/functions and organizations
  • Ability to Multitask

Your profile

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Kardex Mlog's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Kardex Mlog's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Kardex Mlog's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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