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Open nowFirst seen 5 days ago

Customer Service Manager

Kelly Services México233 open roles

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Your applicationOpen nowCustomer Service ManagerKelly Services México

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Kelly Services México's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Kelly Services México postings stay open a median of 3 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

Kelly Services México median: 3 days open

The posting

Join Our Team as a Senior Customer Experience Manager

Are you ready to lead and elevate customer support operations in Mexico City? We are on the hunt for a Customer Experience Manager with a knack for transforming the customer journey into long-term satisfaction and business growth.

What You'll Do:

Strategy Development: Design and implement customer experience strategies, ensuring service standards align across teams to boost satisfaction.Support Leadership: Oversee daily support across email, chat, and phone channels, handling high-touch cases like shipment issues and dispute resolution.Empathetic Supervision: Lead all escalations with empathy and professionalism, ensuring efficient and cohesive resolution.KPI Monitoring: Track critical KPIs such as response time, resolution rate, CSAT, and NPS; use data to identify pain points and guide improvements.Team Development: Coach, mentor, and expand the support teamleading hiring, onboarding, and performance coaching.Documentation Ownership: Manage customer-facing documentation, automate workflows, and enhance internal knowledge-sharing.Customer Advocacy: Represent the customer in leadership discussions, translating insights into impactful product and service enhancements.

What We're Looking For:

2+ years in customer experience, client services, or customer operations, with a track record in service improvement and team leadership.Leadership experience managing support teams, hiring, and coaching agents.Deep empathy, excellent communication, and problem-solving skills.Fluent in English (spoken and written); additional languages are a bonus.Based in Mexico City with full availability for on-site work.Comfort with CRM and support platforms (e.g., Front, Shopify); confident using data for decision-making.Personal interest or knowledge in luxury goods (e.g., watches, collectibles) is highly desirable.

Key Skills & Competencies:

Strategic & Analytical Thinking: Diagnose issues using data and plan for long-term service improvement.Leadership & Coaching: Guide support teams for consistent growth and impact.Customer Advocacy: Deliver premium-level service and foster loyalty.Cross-functional Collaboration: Align support initiatives with broader business goals.Operational Excellence: Strong organization, adaptability, and multi-tasking skills.

Why Join Us?

Take on a leadership-level role where you'll directly shape customer experience processes.Collaborate with an international organization at the forefront of luxury e-commerce.Competitive local salary with performance-based incentives and benefits.Be part of a fast-growing culture that rewards innovation, ownership, and team excellence.

Ready to make an impact in the luxury e-commerce world? Apply now to be a part of our dynamic team!

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One press. We do the rest.

  1. A CV for this posting

    Written against Kelly Services México's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Kelly Services México's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Kelly Services México's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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