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Open nowFirst seen 3 days ago

Customer Service - خدمة زبائن

Khana180 open roles

Where
Baghdad, Iraq, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service - خدمة زبائنKhana · Baghdad, Iraq, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Khana's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Position Title | المسمى الوظيفي:

Customer Service Specialist أخصائي خدمة العملاء

Company Overview | نظرة عامة عن الشركة:

DrCube is an innovative educational platform dedicated to medical students, offering tailored courses, study materials, and interactive learning experiences through its user-friendly mobile application. The platform aims to bridge the gap between academic knowledge and practical application, providing medical students with tools to excel in their studies and future careers.

منصة DrCube التعليمية هي منصة مبتكرة مخصصة لطلاب المجموعة الطبية، تقدم كورسات مخصصة، ومواد دراسية، وتجارب تعليمية تفاعلية من خلال تطبيق سهل الاستخدام. تهدف المنصة إلى سد الفجوة بين المعرفة الأكاديمية والتطبيق العملي، وتزويد طلاب الطب بالأدوات اللازمة للتميز في دراستهم ومستقبلهم المهني.

Core Features | المميزات الرئيسية:

  • Comprehensive courses tailored for medical students.
  • Interactive study groups and public forums for collaborative learning.
  • Access to free lectures, study tips, and motivational content.
  • Seamless account activation and user-friendly navigation.
  • Dedicated support services for technical assistance and guidance.

الخدمات الرئيسية:

  • كورسات شاملة مصممة خصيصًا لطلاب الطب.
  • مجموعات دراسية تفاعلية ومنتديات عامة للتعلم التعاوني.
  • الوصول إلى محاضرات مجانية ونصائح دراسية ومحتوى تحفيزي.
  • تفعيل الحساب بسهولة والتنقل بين الخدمات بسلاسة.
  • خدمات دعم مخصصة لتقديم المساعدة التقنية والإرشاد.

Location | الموقع:

Al-Harithiya, Kindi Street, Med Works Building, Baghdad الحارثية، شارع الكندي، بناية مد وركس، بغداد

Employment Type | نوع العمل:

Part-time, Remote دوام جزئي - عن بعد

Job Description | الوصف الوظيفي:

The Customer Service Specialist at DrCube will be the primary point of contact for students, ensuring that their inquiries are handled efficiently and professionally. This role involves managing communication across multiple platforms, activating student accounts, resolving technical issues, and fostering a positive user experience.

أخصائي خدمة العملاء في DrCube سيكون نقطة الاتصال الرئيسية للطلاب، لضمان التعامل مع استفساراتهم بكفاءة واحترافية. تشمل الوظيفة إدارة التواصل عبر منصات متعددة، وتفعيل حسابات الطلاب، وحل المشكلات التقنية، وتعزيز تجربة المستخدم بشكل إيجابي.

Key Responsibilities | المسؤوليات الأساسية

1. Communication with Students | التواصل مع الطلاب

  • Respond promptly and professionally to student inquiries via Telegram, WhatsApp, Instagram, and Messenger.
  • Provide accurate information about services, registration processes, and courses.
  • Foster positive interactions to enhance student satisfaction and engagement.
  • الرد بسرعة واحترافية على استفسارات الطلاب عبر Telegram وWhatsApp وInstagram وMessenger.
  • تقديم معلومات دقيقة حول الخدمات وعمليات التسجيل والدورات التدريبية.
  • تعزيز التفاعل الإيجابي لزيادة رضا الطلاب وتفاعلهم.

2. Account Activation | تفعيل الحسابات

  • Quickly and efficiently activate student accounts on the platform.
  • Guide new users through the registration and activation process.
  • Troubleshoot any account-related issues and ensure smooth onboarding.
  • تفعيل حسابات الطلاب على المنصة بسرعة وكفاءة.
  • إرشاد المستخدمين الجدد خلال عملية التسجيل والتفعيل.
  • حل أي مشاكل متعلقة بالحسابات وضمان تجربة دخول سلسة.

3. Supporting Registered Students | دعم الطلاب المسجلين

  • Add registered students to exclusive groups (e.g., Telegram study groups).
  • Guide on using the platform effectively through tutorials and tips.
  • Resolve any technical or access-related issues students encounter.
  • إضافة الطلاب المسجلين إلى المجموعات الحصرية (مثل مجموعات Telegram).
  • تقديم إرشادات حول كيفية استخدام المنصة بشكل فعال من خلال دروس ونصائح.
  • حل أي مشكلات تقنية أو متعلقة بالوصول تواجه الطلاب.

4. Data Management | إدارة البيانات

  • Maintain accurate and up-to-date records of student information, including payments and contact details, using Google Sheets.
  • Ensure timely updates to ensure easy access to information and reporting.
  • الحفاظ على سجلات دقيقة ومحدثة لمعلومات الطلاب بما في ذلك المدفوعات وبيانات الاتصال باستخدام Google Sheets.
  • تحديث البيانات بشكل فوري لضمان سهولة الوصول إلى المعلومات والتقارير.

5. Coordination with Internal Teams | التنسيق مع الفرق الداخلية

  • Collaborate with technical and support teams to resolve complex student issues.
  • Gather and report student feedback to suggest improvements.
  • التنسيق مع الفرق التقنية والداعمة لحل المشكلات الطلابية المعقدة.
  • جمع ملاحظات الطلاب والإبلاغ عن المشاكل أو الاقتراحات لتحسين الخدمات.

Skills and Qualifications | المهارات والمؤهلات

Education | التعليم

  • High school diploma or equivalent; a bachelor's degree is a plus. شهادة الثانوية العامة أو ما يعادلها؛ ويفضل الحصول على درجة البكالوريوس.

Experience | الخبرة

  • Prior experience in customer service, preferably in an educational or technical environment. خبرة سابقة في خدمة العملاء، ويفضل في بيئة تعليمية أو تقنية.

Skills | المهارات

  • Excellent communication and interpersonal skills.
  • Proficiency in using communication platforms (e.g., Telegram, WhatsApp, Instagram).
  • Basic knowledge of Google Sheets and data entry.
  • Problem-solving mindset with the ability to handle inquiries efficiently.
  • مهارات تواصل وعلاقات بين شخصية ممتازة.
  • إتقان استخدام منصات التواصل (مثل Telegram وWhatsApp وInstagram).
  • معرفة أساسية بـ Google Sheets وإدخال البيانات.
  • عقلية حل المشكلات مع القدرة على التعامل مع الاستفسارات بكفاءة.

Key Attributes | السمات الرئيسية

  • A proactive and student-focused approach to customer service.
  • Strong organizational and multitasking abilities.
  • Ability to remain calm under pressure and deliver solutions promptly.
  • نهج استباقي يركز على خدمة الطلاب.
  • مهارات تنظيمية وقدرة على إدارة مهام متعددة.
  • القدرة على الحفاظ على الهدوء تحت الضغط وتقديم حلول بسرعة.
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