The posting
Core Responsibilities
- Workflow & Operations: Manage daily shift schedules, assign tasks, delegate workloads, and ensure deadlines and business goals are met.
- Team Leadership & Coaching: Train and onboard new hires, provide continuous performance feedback, and support employee development.
- Performance & Compliance: Monitor work quality and attendance, conduct performance appraisals, and enforce safety regulations and company policies.
- Conflict Resolution: Mediate staff disputes, handle customer escalations, and maintain a positive working environment.
- Reporting: Relay updates, performance records, and operational challenges between frontline staff and senior management.
Key Requirements & Skills
Education: High school diploma, Nitec, or Diploma; a degree in business or a related field is preferred by some employers.
Experience: Generally 1 to 3 years of experience in a team leadership or operational role.
Skills: Strong communication, problem-solving, time management, conflict management, and basic computer/office software proficiency.



