The posting
Role: AV Engineer – L3
Contract Type: Full-time, Permanent
Hours: Shift pattern based upon a 40hr working week between the hours of 08:00 & 18:00
Location: London, UK (EC2)
Salary: Excellent salary (dependent on experience), plus company benefits
Interview Process: 2-stage (Virtual and Face-to-face)
Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.
We now have a new exciting opportunity, working on-site a t a global client site, working as an L3 AV Engineer to take responsibility for providing AV technical support across all meeting rooms; involving a high degree of exposure, working sometimes with executive management and managing directors of the organisation to provide the required services.
Key responsibilities:
- Project and delivery support: Support AV project delivery and installations in partnership with the AV Project Manager and Operations team.
- Multimedia infrastructure support: Act as a primary support contact for troubleshooting, maintaining and improving multimedia infrastructure across the estate.
- Cisco endpoint configuration: Configure, troubleshoot and deploy Cisco codecs and related endpoint technologies, including the configuration of Control Hub templates for endpoint deployment.
- Global events support: Provide infrastructure support for global and high-profile events, ensuring reliable AV service delivery.
- Engineering and roadmap planning: Provide AV engineering input, infrastructure design support and roadmap planning to improve service capability and long-term resilience.
- Out-of-hours support: Participate in out of hours support to provide after-hours emergency support / Upgrades, powerdown’s all subject to ad hoc or out-of-hours fees.
- Continuous improvement: Proactively identify faults, recommend improvements and support upgrades that enhance multimedia capability.
- Travel: Willingness and ability to travel across the UK and EMEA as needed to support operations, collaborate with stakeholders at offices, and provide on-site support for key events and business-critical activities.
Skills and experience:
- Core technical capability: Demonstrates all Level 2 Technician skills, with advanced expertise in Cisco AV technologies and the wider AV systems deployed.
- Cisco and collaboration platforms: Extensive experience with Cisco, Webex, Control Hub and CUCM, including configuration, troubleshooting and support of Cisco endpoints.
- Events and infrastructure support: Proven experience supporting global and high-profile events, with the ability to administer and maintain multimedia infrastructure.
- Networking knowledge: Strong IP knowledge and Dante, with the ability to identify improvements based on observed and measured network behaviours.
- API, AI and automation capability: Working knowledge of APIs, AI tools and agent-based workflows, with the ability to use agents to support troubleshooting, automation, documentation, reporting and operational improvements.
- Standards and certifications: Holds or is working towards relevant industry certifications, including AVIXA, Q-SYS, Crestron, Shure and Appspace/Brightsign.
- Continuous improvement: Supports the standardisation and simplification of video infrastructure where required, recommending tactical and strategic solutions to improve video networking and collaboration capabilities.
- Communication and delivery: Strong written and verbal communication skills, with the ability to engage effectively with users at all levels of the firm.
- Global working: Experience operating in a global environment, with strong organisational and project management skills.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.
If you do require details of the vacancy or the application process in an alternative format, please email [email protected] outlining your requirements.
Equal Opportunities:
Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.



