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Open nowPosted 5 hours ago

Customer Support Agent

Kiwi6 open roles

Where
Santo Domingo
Work mode
Hybrid
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Your applicationOpen nowCustomer Support AgentKiwi · Santo Domingo

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Kiwi's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Kiwi postings stay open a median of 6 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted 5 hours ago

Kiwi median: 6 days open

The posting

About Kiwi

Kiwi is a dynamic and fast-growing fintech company dedicated to providing personal loans to underserved communities. Our mission is to empower U.S. Latino consumers by helping them access capital, build credit history, and save money through AI-driven solutions.

About the Role

Are you passionate about delivering exceptional customer experiences in a fast-paced fintech environment? We’re looking for a Customer Support Agent with strong communication skills, tech-savviness, and a problem-solving mindset to join our growing Client Services team.

In this role, you’ll serve Kiwi’s existing customers across our different products, handling their day-to-day needs by phone, chat, and email, in Spanish and English. Your ability to communicate clearly, remain empathetic under pressure, understand financial terminology, and follow Kiwi’s policies and compliance regulations will be key to your success.

Qualifications

- 2+ years of experience in BPOs, call centers, or similar customer-facing roles.

- Bilingual: native Spanish and fluent English, both written and spoken.

- Experience using Zendesk, Atlassian (Jira, Confluence), and other support tools; comfortable working across several systems at once.

- Understanding of financial concepts such as interest rates, credit scores, loan terms, DPD, etc.

- Schedule availability for early/late shifts and rotating weekends.

Core Soft Skills

- Problem-Solving: Resourceful and logical approach to resolving customer issues on first contact.

- Communication: Strong verbal and written skills, especially when addressing difficult or confused customers.

- Empathy & Patience: You listen with care and stay calm under pressure.

- Attention to Detail: You follow processes and policies consistently and document every case accurately.

- Adaptability: Comfortable handling varied customer requests and scenarios.

- Teamwork: You work closely with other agents and departments to ensure excellent service.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Kiwi's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Kiwi's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Kiwi's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

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