The posting
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CONTENT & CURRICULUM SUPPORT (30%) Support development of micro-modules covering payer updates, claim denials, secondary insurance workflows, and code-specific pitfalls Recommend updates based on industry trends, learner performance, and clinic needs EVALUATION & PERFORMANCE ASSESSMENT (20%) Conduct Skills Evaluation Interviews (SEIs) to assess accuracy, billing judgment, and system familiarity Track learner progress via Salesforce, TalentLMS, and dental billing-specific checklists Lead recovery training sessions for cancelled VAs re-entering the system, based on gaps in skills or billing quality Deliver structured feedback and escalate retraining needs as required INSTRUCTION & TRAINING DELIVERY (20%) Teach core dental billing workflows including insurance verification, CDT/ICD code usage, claim submission, EOB review, and denial handling Lead live and recorded training sessions focused on payer logic, dental billing sequencing, documentation, and audit-readiness Facilitate mock dental billing scenarios (case studies) to strengthen learner understanding of payer rules, code matching, and submission strategy LEARNER SUPPORT & TECHNICAL GUIDANCE (15%) Respond to learner questions on CDT codes, dental billing sequences, payer protocols, and documentation Offer practical advice on tone and accuracy in billing notes and patient-facing communication Identify common misunderstandings and coordinate content updates with the SME Lead COMPLIANCE & DOCUMENTATION (15%) Reinforce HIPAA compliance and billing documentation standards across all content and training simulations Teach accurate claim documentation, patient ledger handling, and coordination between billing and front office notes
Minimum 3 years of dental billing experience in a U.S.-based dental setting, including hands-on insurance coordination and claim workflows SME-level knowledge of CDT codes, EOB interpretation, AR follow-up, appeals, U.S. dental software, and compliance standards Confident in leading live training sessions, SEIs, and mock scenario walkthroughs. Clear, professional communication skills for leading group and one-on-one instruction Must have experience in supporting the onboarding or upskilling of VAs, front desk staff, or billing teams, including prior experience training or onboarding others on dental billing systems and workflows Familiarity with U.S. dental practice management software (e.g., Dentrix, Open Dental, Eaglesoft) Familiarity with HIPAA, ledger accuracy, and audit-readiness protocols Working knowledge of tools like TalentLMS, Canva, and Salesforce Experience supporting both billing & clinical coordination tasks is a plus
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