The posting
SOCi, the marketing platform for multi-location brands, is seeking a versatile Social Media Strategist responsible for developing and maintaining multi-channel content strategies that align with client business objectives in order to deliver high-value results. Responsibilities include exceptional content writing, editing and design acumen, understanding and staying up-to-date on current social media trends, adopting SOCi’s Agentic platform, and supporting customers through complex challenges utilizing exceptional verbal and written communications.
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
● Curating strong captions and designing graphics for multiple social media platforms, such as Facebook, Instagram, LinkedIn, X and Google Business Profile pages. ● Utilizing critical thinking to execute on different levels of content strategy to meet customer KPIs. ● Effectively completing monthly tasks, such as content creation, revising AI-generated copy, and replying to customer emails, for each assigned account on time with little to no supervision. ● Monitoring social media trends, network algorithms, and strategic industry best practices to ensure customer success and growth opportunities. ● Creating reports to show customers the success of the SOCi Assist team’s social media efforts, utilizing the current data-driven strategies established for customers’ key metrics and core audiences. ● Monitoring and responding to customer inquiries and concerns in a timely and professional manner through email. ● Participating in weekly or biweekly customer cadence calls to align on content efficacy. ● Collaborating with the CSMs to deliver quarterly content strategy reviews through strong presentation skills. ● Serving as a strong team member by assisting with training and mentoring new team members to ensure best practices are followed during the onboarding process.
Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Uses evaluation, judgment, and interpretation to select the right course of action within existing processes and operational policies.
Work is done independently and is reviewed at critical points.
● Strong customer service experience with a minimum of 3 to 5 years of customer-facing interaction required; high-volume agency experience preferred. ● Excellent English writing skills are required - including strong spelling, grammar, and punctuation skills, along with an exceptional attention to detail. ● The ability to work independently as well as collaboratively to achieve customer deliverables after completing our extensive employee onboarding process is required. ● Must possess the ability to think critically and exercise strong judgment on proposed courses of action to ensure customer deliverables are met. ● Strong time management and organization - ability to work in a fast-paced environment and maintain focus and execution in a productive, consistent manner. ● Must exhibit in-depth, applicable knowledge of social media platforms (Facebook, X, Google, Instagram, LinkedIn, etc.) as well as industry trends and social content strategies. ● Excellent storytelling, presenting, and communication skills; customer-facing experience is required. ● Ability to follow detailed written instructions and Standard Operating Procedures (SOPs) required. ● Quality assurance experience such as reviewing & editing others' copy a big plus ● Troubleshooting technical errors on social media platforms (Meta Business Suite, Facebook, Instagram) and/or additional software tools helpful to have. ● Familiarity with Canva and Zoom is preferred. Familiarity with ClickUp is a plus. ● Familiarity with US audience or clients a plus. ● A university degree in communications, English, marketing, business, journalism, public relations, or a related field is required.
Additional relevant knowledge or experience related to the above requirements will be considered an advantage.
