Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 19 hours ago

XTN-B4A0645 | CUSTOMER SUPPORT OFFICER

KMC Solutions Inc1,617 open roles

Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowXTN-B4A0645 | CUSTOMER SUPPORT OFFICERKMC Solutions Inc

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on KMC Solutions Inc's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. KMC Solutions Inc postings stay open a median of 6 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: first seen 19 hours ago

KMC Solutions Inc median: 6 days open

The posting

The Customer Service Officer is the first point of contact for NDIS participants, their families, carers, and supportcoordinators. This role focuses on delivering exceptional customer service and timely resolutions to queries. TheCustomer Service Officer provides back up support for the Intake Officer, onboarding new customers.

  • 13th Month Pay
  • Premium Benefits
  • Leave Credits
  • Carry over of unused leave credits
  • HMO Principal
  • HMO Dependent
  • Group Life Insurance

Safety & Security

We aim to ensure all stakeholders are equipped to actively support and uphold all policies and procedures to ensure a safe and secure environment with well-being for all at the forefront. You must:

· Take reasonable care for your own Health and Safety and ensure that your acts or omissions do not adversely affect the health and safety of others.

· Comply with all reasonable safe work procedures and instructions.

· Cooperate with any policy or procedure relating to health and safety for the organisation.

· Ensure that health and safety is managed appropriately in your area of responsibility and that your direct reports meet their own duties.

Work Ethically

· Demonstrate commitment to relevant values and philosophy of AP

· Comply with our code of conduct, and all other relevant APM policies and procedures and relevant standards and legislative requirements.

· Take a ‘Not on My Watch’ mentality to behaviour that is inappropriate or unprofessional and report this behaviour using the relevant internal polices and/or procedures

Documentation and Data

· Maintain documentation in a manner consistent with reporting requirements and according to APM policies and/or procedures to ensure APM or our business partners meet the requirements of legislation and standards and pass relevant audits or licensing requirements (HSQS/NDIS/other as required)

· Collect, analyse and prepare data in ways to inform decision-making.

· Contribute to the development and review of policy and legislative related services.

Confidentiality

· Maintain confidentiality at all times with the information of APM or other business partner, Client or customer. Ensure that all actions relating to confidentiality show integrity and are within established policies and procedures and any signed Employment Agreements or Confidentiality Agreements.

Communication

· Conduct interpersonal communication with team members, team members of our business partners, Clients, stakeholders and colleagues in a manner that enhances a person-centred and/or community-centred approach consistent with work role requirements.

Personal Development

· All employees working at APM are required to participate in mandatory training, and quality assurance activities. As well as participate in the mandated Individual Performance Review (IPR) process and deliver on set out objectives.

Self-Care

· Regularly seek and undertake supervision and peer support.

· Undertake debriefing as required.

Other Duties Coincidental to the Position

· Other duties as reasonably directed by your Manager or the Executive Leadership Team.

· Duties for this position should not be considered definitive. Duties may be added, deleted or modified in consultation with the incumbent as necessary.

· Comply with all road traffic regulations and laws and be responsible for payment of fines relating to traffic infringements whilst driving vehicle provided by the Employer. Reimburse the costs (excess) incurred as a result of damage caused to the vehicle through the negligence of the drive

Essential:

· NIL

Hold and maintain:

· Working with Children Suitability Blue Card (if required for your role

· NDIS Worker Screening (as required for Risk Assessed Role).

· Current unencumbered Class C Drivers Licence (if required for your role)

Skills, Knowledge and Experience

The following criteria are desirable in consideration for this position:

· Relevant experience in a customer service focused role.

· Ability and willingness to understand the NDIS framework, plan management, and related compliance.

· Solid verbal and written communication, with the ability to handle a wide variety of customers and their queries.

· Superior customer service mindset with empathy, patience, and a people-first approach.

· Strong organisational skills, attention to detail, and accuracy in data entry.

· Ability to work under pressure and maintain composure.

· Data entry ability with a willingness to learn to use CRM software, MS Office, and basic data analytics.

· Problem-solving capabilities; proactive with a continuous improvement mindset.

· Ability to work collaboratively across teams and multiple stakeholders.

Personal Qualities

· Commitment to professional development.

· Energetic, willing, and ‘can-do’ attitude.

· Ability to analyse situations and take corrective actions.

· Commitment to process of continuous improvement.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against KMC Solutions Inc's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on KMC Solutions Inc's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    KMC Solutions Inc's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.