The posting
Make your next big career move by applying as KMC Solutions’ next Digital Media Strategist!
SOCi, the marketing platform for multi-location brands, is seeking a versatile Digital Media Strategist responsible for developing and maintaining multi-channel content strategies that align with client business objectives in order to deliver high-value results. Responsibilities include exceptional content writing, editing and design acumen, understanding and staying up-to-date on current social media trends, executing paid boost campaigns, and participating in customer-facing meetings.
In addition to possessing excellent research, content, and design skills, the ideal candidate has a minimum of 3 years of demonstrated experience developing and executing social media strategies, ideally in an agency environment or for an established brand.
WHO WE ARE
SOCi is one of the fastest-growing technology companies in the United States, ranking in the top tier of Inc 5000’s Fastest Growing Companies in America list for the last several years consistently. The builder of an award-winning enterprise SaaS marketing platform, and one of Forbes’ Best Startup Employers, SOCi boasts hundreds of the world’s largest brands as its customers. At SOCi, nothing is more important to us than the customers we serve every day. The SOCi platform specifically solves complicated marketing and workflow problems for national and global multi-location brands that want to scale and optimize their digital presence. View more on our Awards & Accolades here!
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
- Curating strong captions and designing graphics for multiple social media platforms, such as Facebook, Instagram, LinkedIn, Twitter and Google My Business pages.
- Utilizing critical thinking to execute on different levels of content strategy that include paid boost campaigns in order to accomplish identified KPIs by the customer.
- Effectively completing monthly tasks, such as content creation, customer requests and boost campaigns, for each assigned account on time with little to no supervision.
- Monitoring social media trends, network algorithms, and strategic best practices to stay ahead of the curve, and proactively identify opportunities for growth with the help of the Senior Content Strategists or Managers.
- Creating reports to show customers on the success of social media campaigns utilizing the current data-driven strategies established for key metrics, boosting objectives and their core audiences.
- Utilizing data analytics to track and assess the efficacy of our social media initiatives based on the client’s business objectives and their core audiences
- Monitoring and responding to customer inquiries and comments in a timely and professional manner through email or as instructed by the CSMs.
- Participating in weekly or biweekly content strategy sessions, and analyzing creative briefs for our clients and CSM team.
- Collaborating with the CSMs to deliver monthly and/or quarterly content strategy updates and having strong presentation skills to communicate those strategies in meetings with customers.
- Being a strong team member by assisting with training and mentoring new team members to ensure best practices are followed during the onboarding process via one-on-one training meetings.
- Strong customer service experience with a minimum of three to five years of customer-facing interaction required.
- Excellent English writing skills are required - including strong spelling, grammar, and punctuation skills, along with an exceptional attention to detail.
- The ability to work independently after completing our extensive employee onboarding process is required.
- Must possess the ability to think critically and exercise strong judgment on proposed courses of action to ensure customer deliverables are met.
- Strong time management and organization - having the ability to work in a fast-paced environment and maintain focus and execution in a productive, consistent manner.
- Must possess in-depth, applicable knowledge of social media platforms (Facebook, Twitter, Google, Instagram, LinkedIn, etc.) as well as industry trends.
- A proven track record of developing social content strategies across multiple platforms including Facebook, Instagram, Twitter, and Google, with a minimum of 3 years of experience, is preferred.
- Excellent storytelling, presenting, and communication skills internally and externally, customer-facing experience is required.
- Familiarity with and Canva and Zoom is preferred.
- Familiarity with ClickUp is a plus.
- A university degree in communications, English, marketing, business, journalism, public relations, or a related field is required.
As previously mentioned
