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Open nowFirst seen 5 days ago

XTN-F261180 | CUSTOMER SUCCESS TECHNICAL SPECIALIST

KMC Solutions Inc1,600 open roles

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Your applicationOpen nowXTN-F261180 | CUSTOMER SUCCESS TECHNICAL SPECIALISTKMC Solutions Inc

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on KMC Solutions Inc's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. KMC Solutions Inc postings stay open a median of 3 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

KMC Solutions Inc median: 3 days open

The posting

At RANDEM Global, Right People are our biggest asset. We can provide you with the skills and opportunity to develop and reach your full potential – what’s most important is that you’re a good fit and willing to learn. We know that there is no such thing as the perfect applicant with the complete set of skills. We believe in a challenger mindset at RANDEM Global and if you feel that you could challenge and develop into this role, then we want to hear from you.

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

Job Responsibilities • Hardware Diagnostics: Remotely troubleshoot mechanical failures, including paper jams, carriage stalls, and sensor errors. • Connectivity & Networking: Configure and troubleshoot IP addresses, wireless (Wi-Fi) connections, and print servers. • Software Integration: Assist users with the installation and configuration of print drivers, firmware updates, and scanning software across Windows, macOS, and mobile environments. • Color & Quality Calibration: Resolve output issues such as banding, color inaccuracy, and low resolution prints through deep-dive cleaning and alignment procedures. • Case Management: Document all interactions in the CRM, ensuring timely follow-ups and escalation to Tier 2 or field engineering when necessary. • Data Management: Create reports and/or data analysis as it relates to the business and product • User Education: Create "Quick Start" guides or knowledge base articles to help users resolve common issues independently. • Customer Service: Maintain a positive, empathetic, and professional attitude toward customers at all times. Ensure customer satisfaction and provide professional customer support. • Meeting Targets: Consistently meet or exceed satisfaction target, resolve rate and activity KPIs (calls per day, talk time, etc.). • Product Knowledge: Stay up-to-date on all product features, pricing plans, and competitor offerings. • Development: Attend all requested meetings/training with team, manager, clients, etc. Communicate and coordinate with colleagues as necessary. Provide feedback on the efficiency of the sales process. • Other duties, as assigned

Experience: 1–3 years in a technical support role, specifically focusing on hardware (Printers, MFPs, or Copiers). • Network Savvy: Solid understanding of TCP/IP, DNS, and DHCP as they relate to networked peripherals. • Technical Knowledge: Familiarity with laser, inkjet, and thermal printing technologies. • Communication: Exceptional verbal and written communication skills with a focus on "active listening." • Data Analytics: Ability to create reports using basic office suites and provide insights to data. • Adaptability: Ability to stay calm under pressure while navigating multiple systems and high volume ticket queues.

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