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Open nowPosted 1841 days ago

客户质量工程师（嘉定）

kwh0jtf778/index162 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now客户质量工程师（嘉定）kwh0jtf778/index · Shanghai, Chinese Mainland

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 1841 days ago

The posting

职位描述 1. 作为客户接口，承接客户质量问题、审核及售后相关信息，积极响应，持续提升客户满意度； 2. 处理客户质量问题投诉，作为问题分析团队的负责人推动客户端的0KM及售后质量问题快速分析解决，必要时引入研发、生产、物流等相关单位共同参与问题处理，形成8D报告，确保问题有效关闭； 3. 负责客户退货管理，包括不良品的接收、隔离、分析、处置以及索赔处理。定期分析投诉趋势，识别系统性问题，并推动预防措施的实施，以减少重复投诉的发生； 4. 支持新项目 APQP 开发，SOP+N阶段组织客户审核的全流程应对，包括议程制定、内部准备、现场陪同、问题整改跟踪，确保审核不符合项按期关闭，提升客户信任度； 5. 管理驻厂服务团队，确保驻厂人员能够有效执行遏制措施、信息传递及客户沟通；

1、大学本科及以上学历，机械工程、车辆工程、电子工程、材料科学等相关工科专业优先（智能驾驶行业背景优先）； 2、熟悉质量问题分析与解决方法，熟练运用8D报告、5Why分析、鱼骨图等专业质量工具，推动复杂问题解决。 3、了解主流主机厂的质量要求及相关流程，有OEM售后经验及Tier1售后质量经验者优先； 4、熟练使用office、飞书等基本办公软件； 5、具备良好的思维逻辑能力，擅于沟通与谈判，性格开朗，具有良好的团队精神； 6、快速学习能力强，主观能动性和执行力强，有能力高效地同时推动多项任务； 7、具备优秀的跨部门协调能力与抗压能力，能快速响应客户紧急需求，接受一定频率的出差；

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