The posting
Overview FLSA: Exempt. This is a supervisory position at the Onalaska and French Island locations of the La Crosse County Library. Employee is selected by and responsible to the Library Director. The employee works closely with municipal officials and Library Director regarding the library facility, grounds and furnishings. Employee directly supervises and schedules staff and pages assigned to the location/s. The employee will provide direct circulation and reference service to the public as well as help execute programming. Implements the standard policies and procedures created by the Library Director and Library Board. Makes recommendations to Director regarding materials, programming, and other issues which will affect the quality of library services offered. Essential Leadership Functions Act with Integrity and Build Trust
Demonstrate mutual respect, humility, and honesty in all interactions
Speak up appropriately, even when expressing unpopular viewpoints
Actively listen and remain open-minded to diverse perspectives
Drive for Results
Set clear goals and objectives to motivate self and others to achieve outcomes
Seek new opportunities to improve processes and drive sustainable results
Hold self and others accountable through consistent evaluation and monitoring
Develop Talent and Effective Teams
Foster a collaborative environment that encourages knowledge sharing and growth
Provide mentorship and support to help self and others reach full potential
Recognize and leverage diverse strengths within self and team
Lead with Vision and Strategy
Understand and communicate a compelling vision that aligns with organizational goals
Develop and execute comprehensive strategies to achieve long-term objectives
Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully
Lead with Paradoxical, Critical, and Agile Thinking
Navigate complex situations by considering multiple perspectives
Adapt quickly to changes and uncertainties in the work environment
Make critical decisions using analytical skills, experience, and input from others
Build and Maintain Effective Relationships
Communicate and collaborate effectively with stakeholders across the organization
Influence others through coaching, consulting, and team-minded thinking
Develop and sustain partnerships that create positive outcomes for all stakeholders
Cultivate Community Engagement and Provide Excellent Service
Understand and address the needs and concerns of the community
Incorporate community perspectives into decision-making processes
Drive initiatives that create positive impacts beyond the organization
Demonstrate Emotional Intelligence
Show self-awareness and manage emotions effectively in challenging situations
Seek and respond constructively to feedback, even in the face of setbacks
Balance empathy with accountability when leading self and working with others
Essential Job Functions Oversees day-to-day public library services offered in the locations assigned. Directly communicates with the Director on any issues and items that impact service. Embodies and practices exemplary customer service. Assists in the hiring, training, scheduling, managing, mentoring, evaluation, and discipline of employees. On behalf of the Director, serves as a liaison to the municipality for facility maintenance and building needs. Makes budget requests to the Director for facility needs and staffing. Analyzes assigned collection and makes recommendations for acquisitions. Oversees the tasks related to supply inventory. Implements library promotionsand publicity efforts. Develops and deliver sustainable and dynamic programs for all ages. Leverages and utilizes unique skills and abilities to drive community engagement. Maintains strong technical skills to utilize library software, internet resources and library databases efficiently and assists patrons in doing the same. Troubleshoots equipment and network issues and works closely with the County Information Technology Services Help Desk. Actively recruits volunteers and coordinates their services. On behalf of the Director, serves as a liaison to the Friends of the Library and directs their activities to meet the needs of the library and community. May serve as a representative and liaison with community groups, committees and organizations. Participates in appropriate in-service training and educational sessions. Implements ideas for change with the Director. Tracks and prepares statistics for state reporting requirements. In this public service position, employee is required to be courteous, cooperative and respectful at all times, with the public and clients. Also establishes and maintains a courteous, cooperative and respectful working relationship with other employees, supervisors and public officials. Employee is expected to report to work when scheduled, with minimum use of sick leave, to build up sick leave balance for income protection for unexpected illness. Physical demands: Moves forty-pound boxes, copy paper, chairs, etc. Sits at desks, uses hearing, near vision, and fingering to operate computers, copiers, calculators, cash registers, and other office equipment. Talks with patrons, vendors, callers, other library and governmental employees. Stands, reaches, bends, and moves freely about the library to assist patrons and perform other tasks. Tasks may involve exposure to blood/body fluids. Related Job Functions This job description is not intended to encompass every job duty or responsibility but is only illustrative. This position is required to perform other duties as may be assigned or required. Knowledge, Skills and Abilities Working knowledge of library methods and procedures and skills necessary to provide excellent service to the public. Flexibility in dealing with unexpected or difficult situations. Working knowledge of facility management issues including familiarity with service contracts and management of maintenance work requests. Ability and willingness to communicate effectively with staff members and patrons. Ability to assist in hiring employees and to assign work, supervise, motivate and discipline subordinate employees. Ability to use computer programs, the Internet, Library databases and other tools effectively and to assist patrons in their use. Ability to be extremely accurate with computers and to upgrade skills as necessary. Ability to accurately handle money. Training, Experience and Other Requirements Preference will be given for those holding a Master of Library Science Degree or Masters of Library Information Services. Consideration may be given for a four-year related degree and substantial library experience. Minimum of four years of library related work experience in a direct customer service environment and preference given to those with previous Library Management experience. Excellent interpersonal and communication skills. Must be available to work evenings and occasional weekends.
