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Open nowPosted 2 days ago

IT Operations Manager

LAB36 open roles

Where
Melbourne VIC, Australia
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Your applicationOpen nowIT Operations ManagerLAB3 · Melbourne VIC, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on LAB3's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. LAB3 postings stay open a median of 27 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 2 days ago

LAB3 median: 27 days open

The posting

LAB3 is one of the largest Azure engineering practices in the Australasia region with a focus on Cloud & DevOps, Data, IoT & AI, Modern Workplace, Modern Apps & Integration, Security, and Network services. We have an opportunity for an experienced IT Operations Manager to lead our Managed Services Engineers.

The Role

Lead all Managed Services L2/L3 engineers across AI, Azure, Cyber Defence, Data, Modern Workplace and Networking. Own engineering operations, ticket flow, problem management and client onboarding. Coach and mentor staff, support certifications and career development, and contribute to recruitment, onboarding and the graduate programme. Build a fun, high-energy team and scale service delivery through automation and cross-skilling, working with CSMs, the Service Desk command centre and technical leads. Hybrid working with the expectation of being onsite at our Melbourne office 2-3 days per week.

The Ideal Candidate

Proven leadership of multi-client managed services or comparable engineering operations; strong coaching, performance management and geographically dispersed team collaboration. Calm client and stakeholder communication, sound prioritisation and commercial awareness; able to resolve conflict and sustain an inclusive, high-energy team. Practical ITIL knowledge across incident, request, problem, change, knowledge and transition management; experience with ServiceNow or comparable ITSM tooling and operational reporting. Broad cloud, workplace, network, data and cyber-service understanding; experience with automation, shift-left practices, repeatable transitions and reliability improvement. Relevant ITIL, Microsoft or leadership certifications are highly regarded. Ideally, you have baseline security clearance or you are an Australian citizen and willing to obtain.

What’s in it for you?

Shape a scalable Managed Services operating model, collaborate across specialist teams and develop your leadership skills. Be part of a team that leverages modern technologies to solve real problems and provides top levels of customer satisfaction. Work with a Microsoft Partner of the Year award winner with multiple specialisations. Enjoy a supportive workplace that promotes inclusion, flexibility, diversity, and celebrates differences. Build a supportive, inclusive culture that helps people fear less and achieve more. #FearLessAchieveMore

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on LAB3's form

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  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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