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Open nowPosted 28 hours ago

Customer Service Advisor

Landmark Information Group - Internal6 open roles

Where
Reading
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Your applicationOpen nowCustomer Service AdvisorLandmark Information Group - Internal · Reading

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Landmark Information Group - Internal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Landmark Information Group - Internal postings stay open a median of 15 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 28 hours ago

Landmark Information Group - Internal median: 15 days open

The posting

Customer Service Advisor

Hiring Manager: Emily Brooks

Reading/Hybrid

The Opportunity:

We're looking for a customer focused and proactive Customer Service Advisor to join our Geodata team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and working in a fast paced, collaborative environment.

Acting as first line support, you'll deliver an exceptional customer experience to a diverse customer base including legal professionals, environmental consultants, surveyors, architects, search providers and members of the public. You'll play a vital role in ensuring customers get the most value from Landmark's products and services while delivering a "right first time" approach to service.

The role will involve:

  • Providing first line support via telephone, email, and written correspondence.
  • Managing customer enquiries from initial contact through to resolution.
  • Processing environmental searches accurately and within agreed service levels.
  • Delivering expert advice on Landmark products and services.
  • Recording customer interactions accurately within CRM and support systems.
  • Identifying opportunities to support sales through upselling and cross-selling where appropriate.
  • Collaborating with internal teams including Technical Support, Product Development, Sales and Account Management.
  • Supporting customer campaigns, surveys and outbound communications when required

About You:

You'll be passionate about delivering outstanding customer service and take pride in building positive relationships with customers and colleagues alike.

We're looking for someone who has:

  • Previous front line customer service experience.
  • Excellent verbal and written communication skills.
  • A professional and confident telephone manner.
  • Strong organisational skills with the ability to manage multiple priorities.
  • Good IT skills, including experience using Microsoft Office and web-based systems.
  • Excellent problem-solving and analytical abilities.
  • The ability to remain calm and professional when handling challenging situations.
  • A positive, self-motivated approach and willingness to learn.
  • A strong focus on customer satisfaction and continuous improvement.
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  1. A CV for this posting

    Written against Landmark Information Group - Internal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Landmark Information Group - Internal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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