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Open nowPosted 8 days ago

Residential Account Management Team Leader

Landmark Information Group - Internal3 open roles

Where
Remote/West Malling
Work mode
Remote
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Your applicationOpen nowResidential Account Management Team LeaderLandmark Information Group - Internal · Remote/West Malling

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Landmark Information Group - Internal's own form.

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The clock on this job

Early applications get read.

9.3% of postings close within 7 days. Measured by our own scanner across the market. Landmark Information Group - Internal postings stay open a median of 9 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 9.3%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 8 days ago

Landmark Information Group - Internal median: 9 days open

The posting

Remote/Home (UK Only) with travel

Hiring Manager: Rob Steadman

Closing Date: 20th October 2026

About the Role

As the Residential Account Management Team Leader, you'll be responsible for leading, coaching and developing a team of Account Managers, ensuring they deliver exceptional customer experiences while achieving ambitious retention, growth and new business targets. You'll operate within a territory-based model, supporting your team to maximise opportunities across existing accounts and identify new business within their regions.

You'll create a culture of accountability, performance and continuous improvement, while acting as a key link between customers and internal stakeholders.

What You'll Be Doing

Some of your main duties are:

  • Coach, mentor and develop a team of Account Managers.
  • Create a high-performance culture focused on customer success and commercial excellence.
  • Deliver team retention, revenue growth and profitability targets.
  • Support strategic account planning across key customers.
  • Ensure effective coverage of existing customers and new business opportunities.
  • Support Account Managers in identifying and converting new logo prospects.
  • Build executive-level relationships with strategic customers.
  • Support complex renewals, negotiations and growth opportunities.
  • Maintain accurate forecasts, pipeline management and reporting.
  • Monitor team performance against targets and KPIs.

What We're Looking For

Essential

  • At least 3 years' experience leading customer-facing commercial teams.
  • Proven experience managing account management, customer success or sales teams.
  • Track record of delivering customer retention and revenue growth targets.
  • Strong commercial and financial acumen.
  • Experience using CRM systems, forecasting and performance management tools.
  • Ability to coach, motivate and develop high-performing teams.
  • Excellent stakeholder management and relationship-building skills.
  • Experience managing complex customer portfolios.

Desirable

  • Experience within conveyancing, legal technology, property or information services sectors.
  • Understanding of residential conveyancing processes and market dynamics.
  • Knowledge of search products, compliance solutions or legal technology platforms.
  • Experience with consultative sales methodologies such as MEDDICC or Challenger.
  • Experience leading geographically dispersed or hybrid teams.

The Interview Process

  • Screening video call via Microsoft Teams with a member of the Talent Acquisition team.
  • First-stage video interview via Microsoft Teams with the Line Manager. This will include competency-based questions.
  • Personality questionnaire.
  • Second-stage interview (in person) at our West Malling office with the Line Manager, Divisional Director and a member of the People team. This stage includes a presentation.
  • Third-stage video interview via Microsoft Teams with the Sales Lead.
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